TRUMPF Applications Engineers are a vital part in showcasing our technology to our customers. This role is instrumental in demonstrating the various advantages of TRUMPF products and convincing customers to purchase our products. Applications Engineer is regarded as the subject matter expert in all questions regarding laser cutting, bending, and especially laser welding possibilities. The applications engineer supports customers and the sales network during the purchasing decision and provides on-going telephone or on-site support throughout the product lifecycle.
Principle Duties & Responsibilities- Serves as the expert for 2D laser technology. Additionally, fully capable to explain machine options and operate TRUMPF TruLaser's
- Independently organize and conduct persuasive customer demonstrations and industry trade shows
- Evaluate customer parts and create programs to effectively demonstrate TruLaser. Recognize any necessary part design changes, and consult customers on modifications to define creative solutions for customer parts
- Generate customer time estimates, provide recommendations for product selection and produce sample parts
- Consult customers on programing issues for existing and potential customers
- Conduct operator training, and on-site applications support for customers
- Travel to customer sites to support with challenging sales or production processes (Travel time ~ 20-30%)
- Help new customers with the startup phase to smoothly go to production phase
ExperiencePrevious experience in the machine tool industry preferably in the Sales, Service areas.
TRUMPF product knowledge preferred.
Excellent communication skills are required as this position involves extensive contact with customers.
EducationMinimum 2-year technical school degree, 4-year degree is preferred or the suitable equivalent of education and work experience.
