We are seeking a Director of Clinical Application Services to modernize the clinical technology ecosystem supporting our clients, clinicians, programs, and care teams. Reporting to the VP of Information Systems & Technology/CTO, this leader will oversee the people, platforms, workflows, vendors, and governance that power BHN's clinical operations.
What We Offer:- Mission-Driven Technology Leadership - Modernize systems supporting behavioral health care statewide.
- Enterprise-Wide Impact - Shape application strategy, governance, reliability, and user experience.
- Clinical Transformation - Turn complex clinical workflows into practical, frictionless processes.
- Responsible AI Leadership - Guide thoughtful adoption of AI-enabled documentation and automation.
- People Leadership - Lead and develop a multidisciplinary team of approximately 5-10 staff.
- Cross-Functional Partnership - Partner across clinical, operational, financial, technology, and compliance teams.
- Comprehensive Benefits - PTO, 403(b), tuition reimbursement, health benefits, employee assistance programs, and more.
- Certified Great Place to Work - Join an organization recognized for a positive and engaging employee experience.
What You Will Do:- Set the strategy, roadmap, governance, and daily performance expectations for BHN's clinical application portfolio, keeping systems reliable, secure, user-friendly, and aligned with care delivery.
- Own the EHR ecosystem and related clinical platforms, including configuration standards, workflow optimization, documentation and referral tools, population health support, release and change control, training, adoption, reliability, and user experience.
- Partner across clinical, operations, data, finance, IT, compliance, quality, security, privacy, legal, and revenue cycle to improve workflows, billing readiness, regulatory reporting, audit preparedness, and protection of patient information.
- Coordinate with Revenue Cycle leadership to address payer requirements, claims readiness, authorization processes, and denial prevention within the application environment.
- Direct the support and lifecycle of specialized clinical systems such as Methasoft/MethodOne, including MAT/MOUD workflows, hardware and peripheral coordination, procedures, and vendor performance.
- Govern AI-enabled clinical tools-including ambient listening, documentation assistance, and summarization-with standards for privacy, consent, accuracy, bias, clinician oversight, retention, and HIPAA compliance.
- Reduce system friction by strengthening training, adoption, support responsiveness, and workflow consistency across programs.
- Manage vendor relationships, escalations, roadmaps, service accountability, and metrics for reliability, support quality, backlog, adoption, and compliance.
- Lead and develop the team, remove barriers, foster accountability and continuous improvement, and brief executives on performance, risks, priorities, and investments.
Who You Are:- Bachelor's Degree in Information Systems, Health Informatics, Healthcare or Business Administration, or a related field-or equivalent education and experience; clinical licensure is not required.
- Seven or more years of experience in healthcare applications, clinical systems, EHR or product operations, application services, or healthcare technology leadership.
- Five or more years of people-leadership experience supervising technical, application, analyst, informatics, or operations staff.
- Experience leading an EHR or major healthcare application in a complex setting, with strong knowledge of clinical workflows, HIPAA, and 42 CFR Part 2.
- Excellent communication, negotiation, facilitation, executive-presentation, cross-functional partnership, change-leadership, and prioritization skills.
- Behavioral health, human services, addiction treatment, or multi-site healthcare experience is strongly preferred, including Medicaid, Medicare, MassHealth, managed care, CBHC, outpatient, crisis, residential, or community workflows.
- Experience with Qualifacts/CareLogic or another major EHR-and with Methasoft/MethodOne, MAT/MOUD workflows, medication-dispensing technology, or clinical devices-is preferred.
- Experience with AI documentation, ambient listening, automation, summarization, referral management, client portals, consent, interoperability, reporting, or population health tools is preferred.
- Experience with application governance, service metrics, roadmaps, release and change management, or digital transformation is preferred; a Master's Degree or relevant certification is a plus.
We Hire for HEART!Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care to individuals, families, and communities throughout Massachusetts. Our core values - Humanity, Empowerment, Accountability, Respect, and Teamwork - guide how we lead, how we serve, and how we support one another. If you're ready to make a meaningful difference as part of a mission-driven organization, we'd love to hear from you.
Salary Range: $124,800 - $154,752
