This on-site role will lead employee and labor relations, guide HR operations, and strengthen the workforce supporting BHN's continued growth into Central Massachusetts.
What You Will Do:- Lead full-cycle HR operations with Corporate HR, including talent acquisition support, performance management, and benefits administration.
- Supervise, coach, and develop one to three assigned HR or corporate team members.
- Develop and implement HR policies, procedures, and handbook provisions for a 24/7, multi-site behavioral health environment.
- Coach clinical directors and supervisors on employee engagement, burnout prevention, conflict resolution, and people leadership.
- Build collaborative union partnerships and advise leaders on contract interpretation and labor implications.
- Participate in collective bargaining and contract renewals and administer labor agreements consistently.
- Oversee grievance and arbitration processes to support fair, timely resolutions and continuity of services.
- Lead employee relations strategy and advise on complex conflict, corrective action, discipline, and performance management.
- Conduct and document sensitive workplace investigations while maintaining strict confidentiality.
- Ensure employment-law and healthcare compliance while coordinating background checks, credentialing, immunization tracking, and other mandatory requirements.
- Align HR strategies with organizational goals and guide leaders on supervision documentation, workplace expectations, and policy interpretation.
- Analyze turnover, engagement indicators, and workforce trends to identify risks and recommend solutions.
- Optimize the HRIS, workforce analytics, and approved technology, including corporate-sponsored AI tools, to improve data integrity, workflows, and decisions.
Who You Are:- Bachelor's Degree in Human Resources, Labor Relations, Business Administration, or a related field preferred; a Master's Degree or advanced HR certification is a plus.
- Seven to ten years of progressive HR experience, including five years leading HR teams in behavioral health or healthcare.
- Five to ten years of healthcare labor-relations experience, including collective bargaining, contract administration, and grievance processing.
- Broad HR generalist expertise across talent management, compensation, benefits, employee relations, performance management, and compliance.
- Ability to conduct complex investigations, mediate disputes, and guide corrective-action and performance-management processes.
- Advanced proficiency with modern HRIS platforms, workforce reporting, and data analysis.
- Excellent negotiation, conflict-resolution, communication, organizational, and relationship-building skills, with the ability to build trust at every level.
- Strong emotional intelligence, judgment, discretion, and the ability to manage sensitive matters and competing priorities in a fast-paced environment.
- Ability to work on-site in Worcester and travel frequently to BHN locations across Massachusetts.
Salary Range: $90,000-$120,000
