General information

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JobID

17218

Position Level

Individual Contributor

Team

Implementation & Support

Working Time

Full-Time

Position Type

Regular

Travel Requirements

25%

Workplace Type

Hybrid

Preferred Location

Springfield, MO

Additional Locations

Allen, TX

Description & Requirements

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Jack Henry & Associates' 4|sight - Check Imaging Solutions business unit under the Complementary Solutions brand has an opening for an advanced level Applications Analyst. If you have an item and image processing background, back office operations, or technology background in a Financial Institution, this position may be a great match for you! This role is a customer-facing position where you will be installing and supporting the 4|sight application for banks or item processing centers. You will train customers to create electronic X9 files, process electronic X9 files, and handle check image returns processing within the Check 21 application.

The environment you will work in is Microsoft Windows OS based (SQL, Windows Server, and Windows 10). Any prior experience with Microsoft SQL Server and/or SQL querying is highly preferred. The 4|sight Implementation team consists of 19 members including 14 Applications Analysts, three Implementation Coordinators, one Supervisor, and one Manager.

Jack Henry provides strong opportunity for career progression not only within 4|sight Implementations team but across the organization as well. The following are examples of where you could progress to: Other 4|sight teams / Project Management / Project Coordination / Other Imaging teams, etc.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in: Springfield, MO; Monett, MO; Allen, TX; Lenexa, KS; Louisville, KY; Charlotte, NC, Birmingham, AL.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Provides remote or on-site software installation services. Ensures software applications are installed and fully functional.
• Prior to the installation, analyzes the customers' existing products and consults with customer to map current system to the Jack Henry product.
• Consults with customers to define parameters within the software application.
• Trains the customer on use and feature functionality of the application.
• Communicates the customer's needs/expectations to appropriate personnel.
• Notifies appropriate personnel of any application issues.
• Interacts with Project Manager on various issues.
• May assist customers in validating accurate conversion of all data.
• May analyze transaction processing.
• Mentors and provides training to employees.
• May perform other job duties as assigned.

What you'll need to have:

• Must have a minimum of 4 years of experience working in a bank and/or credit union.
• Must have 2 years item processing experience.
• Must be able to travel up to 25% to travel onsite to customer locations to provide installation services. Travel may include traveling out on a weekend and you may work through a weekend, typically for 2 week engagements.
• Excellent written and verbal communication skills.

What would be nice for you to have:

• Bachelor's degree.
• SQL school and/or work experience.
• Microsoft Windows OS experience.
• Microsoft Office experience.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Requests for full corporate job descriptions may be requested through the interview process at any time.