OC Tanner

Applications Administrator

OC Tanner • $70K — $95K *
Salt Lake City, UT 84118In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 2-5 years of relevant experience in applications administration.
  • Undergraduate degree in a related field.
  • Industry certifications in relevant technologies.
  • Strong abilities in advanced troubleshooting and process documentation.
  • Experience with API functionality and application management.

Responsibilities

  • Partner with teams to implement and troubleshoot system functionalities.
  • Support escalated requests and handle advanced troubleshooting with precision.
  • Lead projects for system enhancements, maintenance, and user adoption.
  • Conduct cross-departmental meetings on system issues and improvements.
  • Analyze application usage to recommend operational enhancements.
  • Run reports to track trends, system usage, and identify improvement areas.
  • Ensure documentation is current, creating guides and recordings as necessary.

Benefits

  • Hybrid work schedule with in-office and remote options.
  • Opportunities for professional development through industry certifications.
  • Engagement with cross-departmental projects that enhance teamwork.
  • Exposure to a variety of software applications and advanced tools.
Full Job Description
Hybrid Work Schedule-Monday through Wednesday in office, Thursday & Friday remote option.

APPLICATIONS ADMINISTRATOR
About the Role
Use software applications to solve business challenges through tool configuration and workflows. Provide advanced troubleshooting for keeping applications running smoothly so teams can work efficiently, using tools to serve clients effectively. Applications include Microsoft Dynamics 365 (CRM), Notion (Project Management), Confluence & Jira (Knowledge Base and Ticket Management), Genesys (Recipient Experience), ChurnZero (Client Health and Digital Account Management), and other platforms as needed. These tools support the core processes of Client Success Teams as we serve and strive to delight our clients.

Role Expectations
  • Partner with other teams on projects and deployment of new system functionality and troubleshooting.
  • Provide support for escalated requests and advanced troubleshooting.
  • Implement advanced configuration changes; ensure all updates and modifications are dependable, consistent, and scalable.
  • Host and lead cross-departmental meetings to discuss system issues and improvement projects.
  • Identify areas of low usage or inefficiency across applications and make recommendations for improvement.
  • Lead out on projects related to ongoing maintenance, expansion, and discovery of supported systems and processes.
  • Run advanced reports to identify trends, track system usage, recommend areas for improvement, and track recurring issues.
  • Advise on and coordinate the acquisition of additional licenses as appropriate.
  • Present to teams and departments on system functionality, roadmap, and intended use cases.
  • Continuously improve on tools stability and scalability by monitoring usage, identifying risk areas, and taking action to mitigate.
  • Partner with corporate applications admin teams and engineering resources to explore advanced configuration updates & administer advanced functionality including API development, workflows and automations, and AI exploration.
  • Ensure documentation is accurate and up to date. Create guides and configuration recordings as needed.
  • Identify and address root cause analyses as needed in the event of significant system issues or downtime events.

Skills / Competencies
  • Advanced troubleshooting and detailed process documentation
  • Data analytics including trends and stories
  • Advanced understanding of industry tools and interconnected systems
  • Software implementations and user adoption strategies
  • Project Management for development and release of new software/features
  • Software integrations, automation, and data architecture
  • Test environments, prototyping, user feedback, and deployment
  • API functionality and advanced application management
  • Documentation processes, SOPs, and knowledge base organization
  • Presentation skills, partnerships & team building
  • Basic mentorship to other team members
  • Detail-oriented, correlation finder, innovative, departmental confidence, strategic mindset

Experience
  • 2-5 Years
  • Undergraduate Degree
  • Industry Certifications

About OC Tanner

O.C. Tanner is a global employee recognition and corporate gifting company. Founded in 1927, the company is headquartered in Salt Lake City, Utah, and has offices in Canada, the United Kingdom, and Australia. O.C. Tanner provides employee recognition programs, service awards, and incentive programs to businesses worldwide. The company has been recognized for its workplace culture and has been named one of the best places to work in the United States by the Great Place to Work Institute.
Learn more about OC Tanner
Size
2,000 employees
Industry
Business Services
Founded
1927
* Ladders Estimates

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