City of Toronto

APPLICATION & TECH SUPP SPEC 3

City of Toronto • $87K — $96K *
Toronto, ON M3C 0E3In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in technical support within a professional environment
  • ITIL certification and CompTIA A+ or equivalent certification required
  • Solid experience with desktop/mobile hardware and client/server OS
  • Valid Ontario Class G driver's license and access to a vehicle
  • Post-secondary education in Computer Science or related field

Responsibilities

  • Provide technical support and troubleshooting for various devices and applications at multiple locations
  • Maintain high customer service standards during technical issue resolution
  • Document and manage support cases, ensuring compliance with service standards
  • Configure and oversee endpoint infrastructure and security measures
  • Collaborate with stakeholders to identify and address recurring issues for continuous improvement

Benefits

  • Opportunities for professional development
  • Access to training programs and resources
  • Collaborative work environment
  • Support for equity, diversity, and inclusion initiatives
  • Access to employee wellness programs
Full Job Description
  • Job ID: 65667
  • Job Category: Information & Technology
  • Division & Section: Toronto Water, Technology & Customer Experience
  • Work Location: 60 Tiffield Road
  • Job Type & Duration: Full-Time, Temporary Vacancy (12 months)
  • Hourly Rate and Wage Grade: $42.28 - $46.31
  • Shift Information: Monday to Friday, 35 Hours per Week
  • Affiliation: L79 Full-time
  • Number of Positions Open: 1
  • Posting Period: 26-Aug-2026 to 10-Sep-2026

Job Description

Summary

The Application & Technical Support Specialist 3 provides technical support and front-line troubleshooting related to application, desktop, network, security and access management to enable Toronto Water staff to deliver essential services effectively and reliably.

Major Responsibilities:

Technical Support & Troubleshooting

    • Frequently travel to off-site Toronto Water locations, including treatment plants, yards and administrative offices, to provide advanced technical support for desktops, laptops, mobile devices and line-of-business applications.
    • Deliver exceptional customer service, ensuring timely resolution while adhering to established service standards.
    • Participate in hardware/software deployments, configuration, upgrades, and lifecycle maintenance.
    • Document and track support cases, ensuring accuracy, proper escalation and compliance with SLAs.
    • Assist with the identification and resolution of issues and problems


Infrastructure & Security Operations
    • Configure and maintain endpoint infrastructure.
    • Participate in information security investigations, threat analysis, mitigation activities and incident response.
    • Assist with administering data security, access control and authentication mechanisms

Collaboration & Continuous Improvement
    • Liaise with internal and external stakeholders to resolve issues, recommend preventative solutions, and support continuous improvement initiatives.
    • Contribute to technical documentation, training materials and user guidelines.
    • Assist with the preparation of executive-level reports summarizing findings, metrics or recommendations.
    • Participate in the evaluation of technologies, tools, and processes, providing recommendations for service enhancements.
    • Provide training to clients in use of technology.


Key Qualifications:

Your application must describe your qualifications as they relate to:
    1. Experience delivering end-user technical support in a professional environment, including asset management, hardware deployment, authentication services, file/print services and remote access.
    2. Experience maintaining desktop and mobile computing hardware, software and client/server operating systems.
    3. Must have ITIL certification and CompTIA A+ or other additional recognized certifications (e.g. Microsoft Certification, Microsoft Modern Desktop Administrator Associate, CompTIA Security+).
    4. Valid Ontario Class G driver's license and access to a motor vehicle for business travel within the GTA.
    5. Post-secondary education in Computer Science, Business/Information Technology or an equivalent combination of education and related experience.


You must also have:
    • Ability to lift/move equipment/boxes up to 40lbs.
    • Knowledge of current/emerging computing technologies.
    • Ability to work under time constraints and meet deadlines.
    • Ability to work independently or cooperatively within a team.
    • Ability to work on several projects concurrently.
    • Good analytical and organizational skills.
    • Detail oriented with demonstrated problem solving abilities.
    • Excellent interpersonal, listening, verbal and written communication skills, with the ability to convey information to both technical and non-technical audiences.
    • Strong customer service focus, teamwork and collaboration skills.
    • Demonstrated analytical thinking, sound judgment, and effective problem-solving in complex technical environments.
    • Ability to organize, prioritize, and manage multiple tasks to meet operational deadlines.
    • Commitment to promoting equity, diversity, inclusion and respectful workplaces.
    • Availability for after-hours emergency support and scheduled standby rotation.


NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

About City of Toronto

City of Toronto provides its users with information on the lifestyles, business, and locations of Toronto. Lifestyle information consists of health, energy, services, children’s services, arts, culture, festivals, events, housing, and transportation. Business-related information consists of investments, startups, reports, event planning, and city-based partnerships. Furthermore, it provides its users with history, facts, images, events, and attractions of Toronto. City of Toronto is based in Ontario.

City of Toronto Careers

There has never been a better time to explore the diverse job opportunities at the City of Toronto—the hub of professional growth and innovation in the region.

Work You’ll Experience

Join the City of Toronto’s dynamic team to assist in transforming the city through public service and innovative leadership. The City of Toronto offers a unique position in the marketplace, combining public administration with cutting-edge initiatives that enhance the lives of its residents. Engage with a team of skilled professionals dedicated to fostering a culture of diversity, equity, and inclusion. The City of Toronto is not just a place of employment; it is a place where careers flourish and where the professional environment encourages continuous personal and professional development.

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At the City of Toronto, innovation isn’t just a buzzword—it's a practical approach to solving real-world issues that affect millions of people. With projects that range from improving municipal services to enhancing urban sustainability, employees at the City of Toronto push the boundaries of what is possible in public service.

Professional Growth and Development

The City of Toronto is committed to nurturing the careers of its employees with unmatched training, development programs, and leadership opportunities. Whether through professional development workshops, leadership training, or diversity training, the City ensures that every team member has the tools to succeed.

Explore Career Opportunities

From internships to full-time positions, the City of Toronto offers a range of job opportunities that cater to various skills and career aspirations. Positions in healthcare, engineering, finance, urban planning, and more are available, providing a broad spectrum of career paths for job seekers.

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Learn more about City of Toronto
Size
10,001 employees
Industry
Education, Government & Non-Profit
* Ladders Estimates

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