Job Family Group

Customer Care Group

Job Profile

Systems Integration Analyst II

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation
Compensation includes a base salary in the range of $88,800.00 - $133,200.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Job Summary

Dealertrack, a Cox Automotive Brand, is currently looking for a Systems Integration Analyst II to join our Business Operations team in North Hills, NY.

We are looking for a Systems Integration Analyst II to provide strong enterprise account management. This role acts as the primary person for setting up new partners and assisting existing partners with conversions and enhancements in the Dealertrack environment. The Systems Integration Analyst II provides technical support and either answers or coordinates escalations in a timely manner, owns escalated issues, and ensures a timely response across the organization and stakeholders.

Primary Duties / Key Responsibilities

• Leads the planning and technical implementation of integrations for new partners of digital retailing services onto the Dealertrack network.
• Provides pre-sales technical support to partners to understand requirements for implementation.
• Facilitates and assists upgrades and conversions of existing partners.
• Coordinates, manages, and tracks all implementation tasks and deliverables using internal tools such as Salesforce and Rally.
• Proactively identifies project risks and issues and works with project teams and management to mitigate or escalate as necessary.
• Assembles and coordinates cross-functional teams on partner initiatives.
• Coordinates with Network and Infrastructure teams on partner needs.
• Creates a positive customer experience by building strong relationships, ensuring timely communication, and managing expectations effectively.
• Expands general knowledge of current products and services.
• Maintains regular interaction with engineering teams to manage fixes for production service issues.
• Maintains an in-depth understanding of Dealertrack products and support protocols.
• Identifies process improvements to enhance service quality and increase speed of resolution.
• Supports production deployments and outages outside normal business hours.
• Takes a self-driven approach to professional development.

Required Experience & Specialized Knowledge and Skills

• Bachelor's degree in IT related field and 2+ years relevant/related work experience. The right candidate could also have a different combination, such as a master's degree and 1 year of experience; or 8 years of experience in a related field.
• Prior experience in a client-facing or partner integration role.
• Proficient knowledge of integration technologies and protocols, including XML, JSON, REST/SOAP APIs, OAuth, HTTPS, SFTP, certificate management, and firewall policies.
• Experience with tools such as Splunk, GitHub, Visual Studio, or similar development and monitoring platforms.
• Experience analyzing logs and monitoring system health using tools such as Splunk or similar tools.
• Proficient in MS Office applications (Excel, Word, PowerPoint).
• Working knowledge of project management techniques and tools (e.g., Agile methodologies, Rally, Jira, or similar tools).
• Excellent written and verbal communication skills, with the ability to translate technical concepts into clear, non-technical language.
• Strong analytical and problem-solving skills, with attention to detail and ability to draw meaningful conclusions from data.
• Ability to work effectively in a cross-functional, fast-paced environment and manage a high-volume workload.
• Experience building and maintaining internal and external stakeholder relationships.
• Strong organizational, planning, and decision-making abilities.
• Advanced troubleshooting and multi-tasking skills.
• Flexibility and adaptability in a dynamic environment with frequent change.
• Willingness to support off-hours and on-call activities as needed.

Preferred Qualifications

• Experience in the automotive, fintech, or digital retailing industries.
• Familiarity with software engineering practices (e.g., version control, testing methodologies, etc.); hands-on engineering or development experience is a plus.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience with API management tools (e.g., Apigee, MuleSoft, Kong, or similar).
• Working knowledge of networking concepts, including DNS, load balancing, and VPNs.

Core Competencies

• Focus on Customers
• Drive for Results
• Build Relationships

Organizational Position

• Does this position have direct reports? No
• Reports to: Manager level

Work Environment

• Typical office environment

Appendix: Cox Automotive Core Competencies

• Build Relationships: Building, leveraging, and maintaining relationships within and across workgroups.
• Champion Change: Supporting change and innovation by trying new approaches and collaborating effectively.
• Develop Self and/or Others: Driving continuous learning and skill development.
• Drive for Results: Maintaining high performance standards and accountability.
• Focus on Customers: Ensuring customer needs drive priorities and decisions.
• Value Others: Demonstrating integrity, inclusiveness, and ethical behavior.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.