Application Support Sr - Contractor

V2Soft

• $80K — $110K *
Cleveland, OH 44130In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 6-8 years of relevant experience required
  • Strong background in IT customer service
  • Proficient in complex troubleshooting and problem management
  • Ability to perform code upgrades independently
  • Expertise in documenting and enhancing best practices

Responsibilities

  • Organize and lead teams during service disruptions and product launches
  • Perform code upgrades with minimal oversight
  • Own and master multiple areas of subject matter expertise
  • Identify and document best practices
  • Suggest continuous process improvements
  • Maintain and document Standard Operating Procedures

Benefits

  • Opportunities for professional development
  • Collaborative work environment
  • Access to cutting-edge technology
  • Flexible work arrangements
  • Potential for leadership growth
Full Job Description
Organize and lead multi-functional teams during customer service disruptions, new feature deployment and new product implementations. Be able to perform code upgrades without supervision. Be responsible for, and master multiple subject matter areas of responsibilities. Help identify and document best practices within their subject matter areas of expertise. Provide continuous process improvement suggestions. Maintain and document Standard Operating Procedures. Skills: Complex troubleshooting IT Customer Service Problem Management Resolution experience. Experience: 6-8 years experience required.

Job Sumary:
Organize and lead multi-funct...

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* Ladders Estimates

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