JOB DESCRIPTION
Job Title: Application Support - Senior
Location: Downtown Washington D.C. (mostly client site with limited remote work options consistent with ATA’s “Work from Anywhere” policy)
Position Type: Full time/W-2
Experience: 10 years (min) - Master's degree can replace 4 years experience
Education: Bachelor’s Degree or equivalent experience
Clearance and Security: Active Secret clearance, or the ability to obtain a Secret clearance, required.
Citizenship: U.S. Citizenship is required.
SUMMARY
This role supports the execution of complex, mission-critical aviation and national airspace initiatives within a large federal environment. The effort focuses on improving the safety, security, efficiency, and operational effectiveness of aviation systems through the delivery of modernized technology, data-driven capabilities, and enhanced program execution.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following:
Coordinates efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution.
Prepares and edits technical material, including operations and maintenance manuals, software and system documentation, and other technical publications.
Conducts technical research and collaborates with technical professionals.
May write manuals and documentation at user level, technical support level, or both.
Works independently with minimal direct supervision from the Program/Project Manager.
Answers phone calls and helps customers resolve their application problems.
Understands and uses various custom applications to support customers.
Configures and arranges online meetings (MS Teams or Zoom experience is a plus).
Other administrative duties as assigned by the Division Manager.
Plays an integral part in maintaining the mission statement of providing outstanding customer service.
Learns new technologies quickly, understands and communicates requests as they relate to infrastructure.
Maintains professional, positive, and friendly customer service attitude at all times.
Demonstrates excellent communications skills; written, verbal and listening.
Performs other duties as may be assigned.
EDUCATION AND EXPERIENCE
- 10 Years of experience
- Bachelor's degree
- Master's degree can replace 4 years' experience
KNOWLEDGE, SKILLS AND ABILITIES
REQUIRED CERTIFICATIONS
COMPENSATION & BENEFITS
- Estimated Starting Salary Range for Application Support-Senior: $119,000 – $129,000
- Pay commensurate with experience.
- Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.
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