Job DescriptionDate Posted: 06/04/2026
Location: Onsite Downtown Washington, DC
Reports To: Program Manager
Position Type: Full time / W-2 (FLSA Status: Exempt)
Experience: 5 Years
Education: Associate degree
Clearance and Security: Active Secret clearance, or the ability to obtain a Secret clearance, required.
Citizenship: U.S. Citizenship is required.
Essential Duties and Responsibilities- Prepares and edits technical material, including operations and maintenance manuals, software and system documentation, and other technical publications.
- Coordinates efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution. Conducts technical research and collaborates with technical professionals.
- May write manuals and documentation at user level, technical support level, or both. Works independently with minimal direct supervision from the Program/Project Manager.
- Answers phone calls and helps customers resolve their application problems.
- Understands and uses various custom applications to support customers.
- Configures and arranges online meetings (MS Teams or Zoom experience is a plus). Other administrative duties as assigned by the Division Manager.
- Plays an integral part in maintaining the mission statement of providing Outstanding Customer Service.
- Learns new technologies quickly, understands and communicates requests as they relate to infrastructure. Maintains professional, positive, and friendly customer service attitude at all times.
- Demonstrates excellent communications skills; written, verbal and listening.
Education and Experience - Associates Degree
- 5 Year's Experience
Knowledge, Skills and Abilities - This position requires an active Secret clearance or the ability to obtain a Secret clearance to be considered.
Required Certifications Compensation: The estimated starting salary range for this position is $81,000 - $88,000, commensurate with experience.
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Summary of Benefits: We expect each member of our team to fully engage creatively and work collaboratively and perform each day to the best of their ability. To support this, we have created a benefit package focused on professional growth, achieving a healthy work-life balance, and participation in the long-term success of the company. Our benefits include: generous paid time-off; an employee incentive program; continuous learning culture, Internal Investment Projects (IIP), virtual brown-bags/level-ups, and other professional development activities; recruiting bonuses; 3% 401k Safe Harbor contributions; Medical/Dental/Vision, Long & Short-term Disability, AD&D insurance, and Life Insurance.
