Application Support Engineer

Category: Service Desk / End User Services

Main location: United States, Georgia, Atlanta

Position ID:J0726-1345

Employment Type: Full Time

Position Description:

We are seeking an Application Support Engineer to partner with product owners in triaging, investigating, and resolving incoming production issues for customer facing applications. This role is focused on troubleshooting application performance and user impacting issues using Datadog. The ideal candidate is highly organized, communicates effectively with both technical and business stakeholders, and thrives in a fast paced support environment. This is a fully remote position, with preference given to candidates local to the Atlanta area.

Your future duties and responsibilities:

. Partner with product owners to triage and troubleshoot production issues.
. Investigate application performance, errors, and system health using Datadog.
. Analyze logs, metrics, and monitoring data to identify root causes and recommend solutions.
. Coordinate with cross functional teams to ensure timely issue resolution.
. Communicate issue status, findings, and recommendations to technical and business stakeholders.
. Maintain organized tracking of incoming issues and support continuous process improvement.

Required qualifications to be successful in this role:

. Experience using Datadog for application monitoring, troubleshooting, and production support.
. Strong troubleshooting and root cause analysis skills in a production environment.
. Excellent communication and collaboration skills with technical teams and product owners.
. Highly organized with the ability to manage multiple priorities and support requests.
. QA testing experience is preferred.
. Familiarity with Amplitude or similar analytics tools is preferred.

This role can be located remotely anywhere within the US.
CGI expects to accept applications for this role through 8/30/2026.

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $70,800.00 $156,700.00.
CGI Federals benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation including profit participation program
. Comprehensive medical, dental, and vision benefits
. Basic life and accidental death & dismemberment insurance
. Matching contributions through 401(k) plan, and CGI share purchase plan
. Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service
. 80 hours of floating holiday leave per year to observe holidays that are important to them
. At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more)
. Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws
. Bereavement leave, ranging from 1 to 7 days per year based on relationship.
. Paid jury duty leave, up to time summoned
. Learning opportunities and tuition assistance
. Wellness and Well being programs

For more detailed information about our benefits offerings visit Benefits | CGI Careers
Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.

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Skills:

• Application Management
• Performance/stress testing
• Quality assurance
• Test Analysis