Position Summary/ObjectiveThe Application Support Developer provides technical support and development assistance for OSV's enterprise application portfolio, including platforms used by our BPaaS Operations team. This role requires hands-on technical capability across a modern stack-including C#/.NET, SQL Server, Salesforce, and Workday-paired with a customer service orientation and the ability to learn quickly in a fast-paced environment. The ideal candidate is a self-directed problem solver who takes end-to-end ownership of issues through resolution and communicates clearly with both technical and business audiences.
Essential Functions/Duties/Responsibilities- Deliver timely, high-quality technical support for OSV enterprise applications, serving as a responsive point of contact for issues and questions.
- Investigate and resolve application issues by identifying root cause and coordinating with the development team on technical solutions.
- Partner with development teams and product owners to identify, document, and prioritize defects; maintain current knowledge of features and work in progress across assigned product areas.
- Log, track, and manage support tickets with internal teams and external vendors through resolution, maintaining clear documentation throughout.
- Support the design, testing, and documentation of new and existing application features, enhancements, and bug fixes as assigned.
- Develop and maintain skills in cloud-based technologies including Workday and Salesforce; develop and execute data scripts as needed.
- Perform development work to resolve application defects and partner with development teams on testing and deployment of fixes.
- Proactively monitor production applications and escalate emerging issues before they impact customers.
- Produce clear, well-organized technical documentation for both business and technical audiences.
Competencies- Accountability: Work is thorough, complete, and high quality; sets accurate time estimates and communicates proactively when timelines shift.
- Technical problem-solving: Able to understand and explain complex concepts in their area of knowledge, identify root cause, and develop practical solutions.
- Communication: Communicates effectively in writing and verbally with team members, customers, and management; documents solutions clearly.
- Collaboration: Works effectively with others to solve problems; proactively seeks help and shares knowledge across the team.
- Adaptability: Flexible and effective in a changing environment; able to multitask, reprioritize, and operate with minimal supervision.
- Business awareness: Understands the business implications of technical decisions and considers customer impact when evaluating solutions.
Supervisory ResponsibilityThis role does not have supervisory responsibilities.
Qualifications and Experience- Bachelor's degree in Computer Science, Information Technology, or a related field required.
- 1-2 years of experience in software development, application support, or a related technical role preferred.
- Proficiency constructing SQL queries of moderate complexity; experience with T-SQL and stored procedures.
- Solid understanding of object-oriented programming principles.
- Experience developing or consuming web services (SOAP, REST, JSON, XML).
- Genuine passion for technology and continuous learning.
Preferred Skills- Salesforce platform development or administration experience.
- Familiarity with Workday integration or reporting.
- Experience with issue tracking platforms such as Zendesk, Jira, or ServiceNow.
- Exposure to Azure DevOps or similar Agile project management tools.
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