Genworth Financial, Inc

Application Support Developer

Genworth Financial, Inc • $75K — $95K *
Oakville, ON L6H 0A5In-Person
Information Technology
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science, engineering, or related field.
  • 5+ years in IT production support, software development, or business systems analysis.
  • Strong knowledge of SQL for complex query writing and debugging.
  • Experience troubleshooting Java, Angular, React, Node JS, Apache Camel, Python, or TypeScript applications.
  • Familiarity with IT service management tools and frameworks, such as ITIL.
  • Exceptional analytical and communication skills for translating business needs into technical solutions.
  • Experience with insurance systems and integrations is a plus.

Responsibilities

  • Develop and implement solution enhancements for production systems, ensuring stability and security.
  • Reverse engineer system modules for break fixes and modernization efforts.
  • Conduct root cause analysis to resolve recurring technical issues and mitigate risks.
  • Enhance monitoring and logging processes for better issue tracking.
  • Create comprehensive documentation, including designs and technical artifacts.
  • Respond to and resolve technical incidents, escalating when necessary.
  • Build strong customer relationships through transparency and support.

Benefits

  • Flexible hybrid work model with the option to work from home.
  • Total rewards package with competitive compensation and annual performance bonuses.
  • Comprehensive medical and dental benefits.
  • Company funded pension plan with matching RRSP and savings options.
  • Work from anywhere days to support work-life balance.
  • Inclusive environment that fosters a sense of belonging.
Full Job Description
Reporting to the Manager, IT Production Support, the Application Support Developer is responsible for contributing to the overall stability, reliability, and continuous improvement of production systems. This role combines technical expertise with a strong understanding of business processes and customer needs, driving effective resolutions to issues and identifying opportunities for system improvements. This position is being posted to fill an existing vacancy within the department. Here is where you will be focusing to ensure your success. • Responsible for development tasks, ranging from production break fixes to system enhancements and security upgrades for Sagen systems. • Required to reverse engineer and understand system modules or contained blocks of code, for purposes related to production break fixes, enhancements, or modernization related activities. • Perform detailed root cause analysis for recurring technical and business-related issues, driving resolutions that mitigate future risks. • Ability to identify gaps in monitoring and improve logging mechanisms for better root cause analysis • Create detailed system level artifacts including design documentation, solution proposals, workflow diagrams, and technical documentation as needed. • Respond to and resolve incidents, service requests, and technical issues, escalating to appropriate teams as needed. • Participate in on-call and weekend support rotations in support of patching activities, software releases, and incident management. • Develop and maintain strong customer relationships by providing transparency, addressing pain points, and supporting innovative IT service enhancements. • Maintain high quality software development standards to support functionality, usability, reliability, availability, and security. • Work within an agile development process, collaboratively across the IT and business functions to iteratively implement strategic deliverables. • Responsible for making recommendations for continuous improvement by monitoring and evaluating architecture and design principles and initiatives across the IT and business teams, identifying the need for process enhancements. • Liaise with key business partners to ensure that solutions both meet business needs, while being aligned with architectural roadmaps. What we are looking for. • Bachelor's degree in computer science, engineering, or a related field. • 5+ years of experience in IT production support, software development, business systems analysis, or a similar role. • Design-centered thinking with a focus on problem definition. • Strong knowledge of SQL, including writing and debugging complex queries. • Hands-on experience troubleshooting and resolving issues in Java, Angular, React, Node JS, Apache Camel, Python or Typescript applications. Cloud experience is an asset. • Experience in troubleshooting issues related to MQ channels. • Familiarity with IT service management (ITSM) tools and frameworks, such as ITIL. • Exceptional analytical, communication and interpersonal skills, with the ability to interpret complex business needs and translate them into technical concepts. • Experience with insurance systems and integrations (underwriting, claims, actuarial, finance) would be an asset. #LI-Hybrid This position requires work from our Oakville office but offers a flexible hybrid work model that allows employees to work remotely from their home office. What's In It for you! At Sagen we understand that your health and financial well-being are equally important and offer a total rewards package that includes competitive compensation, annual performance bonus, medical and dental benefits, company funded pension plan, matching RRSP, TFSA and/or Non-registered Savings Plans, work from anywhere days, and an environment that creates a sense of belonging to inspire you to be your very best.

About Genworth Financial, Inc

Genworth Financial, Inc. (NYSE: GNW) is a Fortune 500 insurance holding company dedicated to helping people secure their financial lives, families, and futures. Genworth has leadership positions in offerings that assist consumers in protecting themselves, investing for the future, and planning for retirement. In addition, the company is a global leader in managing mortgage default risk. Genworth’s Global Mortgage Insurance Division works with lender partners, regulators, and policy leaders to help more people responsibly achieve and maintain the dream of homeownership. In doing so, it promotes stronger and more sustainable communities around the world. By combining its global experience in mortgage guarantees with technology and service leadership, Genworth delivers innovation to the housing marketplace.

Genworth Financial, Inc Careers

Join the dynamic team at Genworth Financial, Inc, a leader in financial security and insurance services. With a commitment to innovation, leadership, and professional excellence, Genworth offers unparalleled job opportunities that empower you to influence the future of finance.

Work You’ll Do

At Genworth Financial, Inc, you will be part of a culture that thrives on diversity, growth, and continuous learning. As a member of our team, you will help develop solutions that secure the financial lives of millions of people. Our company is at the forefront of combining financial expertise with innovative technology to deliver exceptional service and value to our customers.

Innovate and Lead

Embrace the opportunity to lead in the financial services industry with Genworth. Our leadership is always looking ahead to harness innovative strategies that enhance our competitive edge. You will work alongside top professionals to foster innovation that drives our company forward.

Career Growth and Development

Genworth Financial, Inc is deeply invested in the professional growth and development of its employees. Whether through leadership programs, diversity training, or professional networking opportunities, we ensure that our team members are equipped to rise to new challenges and expand their skills. Our robust internal training programs are designed to support your career aspirations.

Join Our Team

Explore the wide range of job opportunities at Genworth Financial, Inc—from entry-level positions to executive roles. We offer a variety of career paths in areas such as finance, risk management, customer service, and technology. Each position at Genworth is a stepping-stone to further success, whether you are just starting out or are a seasoned professional.

Internship Programs

Kickstart your career with a Genworth internship. Our internships provide invaluable workplace experience and a chance to see what it’s like to work in a global financial services company. Interns at Genworth gain hands-on experience, working on projects that matter, and learning from leaders in the industry.

Benefits and Perks

Genworth Financial, Inc values the well-being of its employees. We offer competitive benefits packages that promote health, well-being, and financial security. Our benefits are designed to support you at different stages of your life and career.

Hiring Process

Our hiring process is designed to identify and recruit the best talent. From the initial resume submission to the final interview, each step allows us to understand your skills and potential fit within our team. We value transparency and communication, ensuring that candidates have a clear understanding of our expectations and the opportunities we offer.

Stay Connected

Search open positions that match your skills and interests on our Careers page. We look for passionate, curious, creative, and solution-driven team players. Join Genworth Financial, Inc and be part of a company that values innovation, leadership, and a diverse and inclusive workplace.

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Embark on a journey of growth, opportunity, and excellence. At Genworth Financial, Inc, every career is a path to success.
Learn more about Genworth Financial, Inc
Size
2,500 employees
Market Cap
$2.5 billion
Industry
Finance & Insurance
Net Income
$178 million
Founded
2004
5 Year Trend
-1.4%
Revenue
$8.6 billion
NASDAQ
GNW
* Ladders Estimates

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