Job DescriptionPosition: Application Support Analyst(x1)
Dept: CVH IT Applications
Posting ID: 7934
Status: Temporary Full-time (12 months)
Role Level: PG 09 $41.53 - $51.91
Hours of work/Shift: Monday to Friday 8.00 AM to 4.00 PM
Site: Credit Valley Hospital
Posted: 17 September 2026
Internal Deadline: October 8, 2026
The Applications Analyst will support, advise and oversee all matters relating to health informatics for applications supported within the Applications I.S. Team Portfolio. As a member of the Integrated Digital Applications group, the Applications Analyst will have expertise with supporting, maintaining, and implementing of many hospital applications. The successful candidate will provide applications support, systems integration analysis, vendor management, and liaise with departments and vendors on new projects and rollouts.
Key Responsibilities:- Proven track record in supporting large-scale healthcare information systems and technology with a focus on high availability and currency of releases.
- Identify opportunities to innovate, enhance and increase the service delivery of applications.
- Assist in problem management activities.
- Analyze, design, and implement solutions for applications supporting clinical, financial, and administrative functions.
- Act as a primary liaison between end users and vendors to ensure timely resolution of system issues.
- Monitor system performance, troubleshoot issues, and ensure minimal downtime for clinical users
- Serve as the primary liaison between clinical staff and IT, translating operational needs into technical specifications
- Develop and document technical specifications, workflows, and user training materials.
- Support system integration, data interoperability, and compliance with privacy and other regulatory requirements
- Project manage Application upgrades and new system implementations
- Test new systems, version upgrades, interfaces and other system modifications
- Provide technical support as an escalation point for Applications Support team during business hours
- Participate in the patching of systems and security vulnerabilities mitigation
- Document and maintain application profiles used by Information Services
- Participate in on-call after hours rotations, disaster recovery planning, and go-live support for new application deployments.
- Maintain knowledge of current healthcare IT trends, interoperability standards, and regulatory updates.
Competencies:- Takes ownership, accountability, and responsibility for his/her actions.
- Demonstrates an ability to accept change and manage change effectively.
- Seeks new experiences to develop his/her capabilities.
- Accepts responsibility for one's own performance.
- Demonstrates a pattern of self-development and a drive to learn by engaging in formal and informal learning to develop knowledge and technical skills.
- Shows a genuine willingness to help others and to share his/her knowledge and experience.
- Demonstrates integrity, humility, maturity, empathy, and a positive attitude.
- Works collaboratively with others to meet goals.
- Helps to improve the skills and capabilities of others and fosters their long-term learning and development through coaching and mentoring.
- Speaks and writes clearly, concisely, and with impact.
- Takes pride in his/her work, balancing quality, capacity and risk.
- Demonstrates critical thinking skills.
- Seeks additional help, opinions, and knowledge (e.g., best practices) from external sources and thought partners.
- Seeks out, considers, and integrates the appropriate data, ideas, and experiences to make decisions and solve problems.
- Translates ideas and concepts into practical applications.
- Listens, empathizes, and demonstrates compassion when supporting clients.
Qualifications & Skills:- Successful completion of either a university degree or college diploma in a computer science, or related I.T. field
- Preferred five (5) years of recent related experience in hospital clinical and/or Hospital Information Systems/EMR experience
- Preferred five (5) years of recent related experience supporting multiple applications in a large-scale corporation or business
- In depth knowledge of I.T. Infrastructure (Server, Networking, Databases, Applications, Telephony)
- Working knowledge of HL7, FHIR, and other healthcare data exchange standards
- Familiarity with biomedical equipment
- In depth knowledge of I.T. security standards and risk mitigation
- Familiarity with SQL, Oracle, and data analytics platforms
- Strong analytical skills for troubleshooting incidents and performing root cause analysis.
- Strong documentation and organizational skills
- Experience with privacy, and security best practices as it pertains to a hospital environment
- Ability to analyze data and make recommendations.
- Previous experience completing technical assessments and providing effective recommendations.
- Clinical professional designations an asset
- Exceptional multi-tasking, leadership and problem-solving abilities
- ITIL and/or PMP certification is an asset.
To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca 
