Application Support - Capital Markets

Sumitomo Mitsui Financial Group, Inc. • $95K — $156K *
Jersey City, NJ 07305In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years of experience in production support or similar roles handling undefined challenges across teams.
  • Proven skills in incident management and analysis to enhance support procedures.
  • Mid-advanced SQL proficiency for backend queries and coding in Python, Perl, or PowerShell for monitoring.
  • Ability to debug applications and trouble-shoot code using programming knowledge.
  • Understanding of regulatory frameworks, derivative trades, and the financial sector.
  • Experience in collaborating with teams during service disruptions to ensure quick recovery.
  • Familiarity with automation tools like Copilot and Power Automate to streamline operations.

Responsibilities

  • Resolve application issues swiftly to maintain business continuity, addressing user-reported and auto-detected problems.
  • Apply SRE methodologies to enhance system reliability through effective problem management.
  • Identify unstructured issues to bolster system stability and create clear support frameworks.
  • Develop dashboards for monitoring system health and producing stability reports.
  • Automate operations to minimize manual efforts and redundancies.
  • Facilitate timely report production while managing disruptions through cross-application reasoning.
  • Train and support users during incidents, ensuring clear communication and updates.

Benefits

  • Hybrid work model allowing flexibility between home and office locations.
  • Opportunity to work in a collaborative team environment with rotating weekend support and on-call rotation.
  • Participation in a role that requires impactful problem-solving within financial operations.
Full Job Description


Role Description

Support in-house business applications, data pipelines, and infrastructure for middle and back-office functions for derivative trades.

Role Objectives

  • Ensure continuity of business operations by resolving application issues-whether user-reported or automatically detected-in a timely manner to prevent technology disruption.
  • Ensure system stability, applying site reliability engineering (SRE) methodologies and operability thinking to improve reliability of business applications over time through methodical problem management.
  • Proactively improve stability by identifying and addressing ambiguous, unstructured issues, and by onboarding business systems into long-term support with clear ownership boundaries and durable documentation.
  • Create dashboards to monitor system components and business processing health at a glance and generate stability reports.
  • Eliminate toil, automate operations and monitoring.


Job Description

  • Address technical and data issues requiring in-depth debugging and expertise in production software applications, often in situations where the problem is not clearly defined or ownership is ambiguous.
  • Monitor systems to ensure reports are produced on time according to SLA, proactively managing disruptions and incidents by reasoning across applications, data flows, infrastructure, and dependencies (batch, APIs, integrations).
  • Manage interfaces with upstream data pipelines, connecting signals across systems and using investigative troubleshooting (logs, documents, user inputs) to drive clarity and early detection.
  • Train users in need of assistance, providing structured communication and audit-safe updates during incidents.
  • Collaborate with peers and other teams to provide 24x6 support coverage, demonstrating ownership through resolution and comfort operating under SLA and time pressure.
  • Maintain documentation, runbooks, and incident records in compliance with audit requirements, defining boundaries and creating repeatable support structures for onboarding new systems.
  • Work Schedule: Flexible shift coverage with start times as early as 8:00 AM and end times as late as 9:00 PM. Participation in a rotating weekend support and on-call schedule is required.


Qualifications and Skills

  • 3+ years of experience in production support or related roles, with demonstrated ability to navigate unstructured problems and drive clarity across teams.
  • Incident management and issue analysis to improve support procedures and methods.
  • Writing back-end queries (mid-advanced SQL), programming in Python, Perl, PowerShell for monitoring and proactive issue identification.
  • Experience in programming languages to enable real-time debugging of application issues and troubleshooting of code.
  • Working understanding of regulatory bodies, reports, derivative trades, asset classes, and experience in the financial industry.
  • Experience collaborating with business and all involved parties during disruptions to ensure optimal service restoration.
  • Exposure to Copilot, Power Automate, or scripting to reduce repetitive effort and improve consistency.
  • Improving monitoring, reducing noise, and increasing diagnosability for production systems.
  • Driving safe technical changes across applications, and batch processes.
  • Onboarding systems with clear ownership boundaries and durable documentation.

SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

About Sumitomo Mitsui Financial Group, Inc.

Sumitomo Mitsui Financial Group, Inc. Careers

There has never been a more opportune time to join the dynamic team at Sumitomo Mitsui Financial Group, Inc. (SMFG)—a leading force in the financial services industry recognized for its leadership in innovation and diversity.

Explore Job Opportunities

Sumitomo Mitsui Financial Group, Inc. offers a plethora of job opportunities that cater to a variety of skills and interests. The company is renowned for its commitment to professional growth and leadership development, making it an ideal environment for ambitious individuals looking to advance their careers.

Experience Professional Growth

At SMFG, career advancement is not just a possibility but a priority. The company supports its team members with extensive training programs, including leadership development and diversity training, ensuring that every employee has the tools and knowledge necessary to succeed.

Join a Diverse and Inclusive Team

Diversity and inclusion are at the core of the company culture at Sumitomo Mitsui Financial Group, Inc. With a global team that values unique perspectives and fosters a collaborative and inclusive environment, SMFG is a place where everyone can thrive.

Internship Programs

For those starting their career journey, SMFG offers internship programs that provide a robust foundation in the financial sector. Interns gain invaluable experience, working alongside seasoned professionals and engaging in projects that offer real-world applications of their studies.

Benefits and Culture

Sumitomo Mitsui Financial Group, Inc. is dedicated to not only attracting but also retaining top talent by offering competitive benefits that enhance both personal and professional life. The company culture promotes work-life balance, employee well-being, and continuous learning.

Innovative Work Environment

Innovation is a key driver of SMFG’s success. Employees are encouraged to bring forward-thinking ideas to the table and are provided with the resources to transform these ideas into actionable solutions that drive the financial industry forward.

Networking and Career Development

Networking opportunities within SMFG are abundant. Employees are encouraged to connect with colleagues and industry leaders through various platforms and events, enhancing their professional network and opening doors to myriad career opportunities.

Apply for a Position

Sumitomo Mitsui Financial Group, Inc. is actively hiring and looking for talented individuals who are passionate, curious, and driven. Explore open positions that match your skills and interests on the SMFG careers page.

Stay Connected with SMFG Careers

Keep up to date with the latest career tips, industry insights, and company news from Sumitomo Mitsui Financial Group, Inc. Subscribe to receive updates and stay informed about new job openings and employment trends.

Prepare for Your Interview

Aspiring to join SMFG? Prepare your resume to reflect your best self and gear up for the interview process where you can showcase your skills and passion for finance and innovation.

Career Opportunities Await

At Sumitomo Mitsui Financial Group, Inc., the potential for professional development and personal growth is limitless. Discover the exciting and rewarding career opportunities that await at SMFG, where every position contributes to the company’s global success and leadership in the financial industry.
Learn more about Sumitomo Mitsui Financial Group, Inc.
Industry
Finance & Insurance
* Ladders Estimates

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