Infosys

Application Support Analyst

Infosys$67K — $99K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience required; 3 years of experience may substitute for 1 year of education.
  • Proficiency in Application support using monitoring tools for fault analysis.
  • Experience with Unix, SQL, Java, and scripting languages like Perl or Python.
  • Familiarity with object-oriented programming design patterns.
  • Preferred exposure to financial domain and data visualization tools such as Kibana.

Responsibilities

  • Document business requirements as part of the elicitation process.
  • Facilitate software design discussions and document decisions made.
  • Code and integrate new software features or updates.
  • Conduct code reviews and maintain code repositories.
  • Implement testing strategies and coordinate bug fixes for software quality.
  • Develop training programs and documentation for new software applications.
  • Resolve production issues and suggest preventive actions to improve reliability.

Benefits

  • Medical, dental, vision, and life insurance coverage.
  • Long-term and short-term disability options.
  • Health and dependent care reimbursement accounts.
  • Additional insurance options for accidents, critical illnesses, and legal support.
  • 401(k) plan with contributions based on salary levels.
  • Paid holidays and paid time off.
Full Job Description
Job details

Job Role

Technology Consultant 2

Career Role

Technology Lead - US

Work Location

New York, NY

State / Region / Province

New York

Country

USA

Domain

Delivery

Interest Group

Infosys Limited

Company

ITL USA

Requisition ID

148922BR

Technical Skills 1

Technology|Open System|UNIX

Technical Skills 2

Technology|Oracle eBS Technical|Unix Scripting

Technical Skills 3

Technology|Java|Java - ALL

Salary min

67812

Salary max

99416

In the assigned Job Role of Technology Consultant 2, your Area Of Responsibility will be as below:
• Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided
• Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions
• Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability
• Conduct code reviews, do changes to the codebase and maintain code repositories
• Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards
• Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications
• Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability
• Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects

Your contribution to the team:
• A collaborative spirit and excellent communication skills.
• The ability to handle end to end SDLC phases from requirement gathering to implementation.
• A knack for translating complex requirements into actionable development tasks.
• A passion for design and hands-on coding experience
• A proactive approach to testing, troubleshooting, and refining our applications.
• The ability to work with cross-functional teams and do software integration.

Required Skill and Experience
• Conduct Level 2 support to interface with key stakeholders and apply technical proficiency across various aspects of application support for our client using various monitoring tools to perform fault analysis, failure avoidance and diagnosis and resolution for any impacting issues in a distributed environment.
• Work closely with development and engineering team to provide input on new functionality and system performance, capacity management, monitoring and testing of infrastructure upgrades and platform releases
• Troubleshoot issues by analyzing Application logs
• Experienced with: Unix, SQL and Java; Scripting Languages such as: Unix Scripting, Perl or Python; object-oriented programming design patterns and methodologies

Preferred Skill and Experience
• Production Support experience with exposure to Financial Domain is good to have
• Hands-on experience with: data visualization tools such as: Kibana or Grafana is good to have
• Good to have experience in elastic log searches such as: Splunk or Loki

Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off

About Infosys

Infosys Limited is an Indian multinational corporation that provides business consulting, information technology and outsourcing services. It has its headquarters in Bangalore, Karnataka, India. Infosys is the second-largest Indian IT company after Tata Consultancy Services by 2017 revenue figures and the 596th largest public company in the world based on revenue. On 31 March 2018, its market capitalisation was $37.32 billion. The credit rating of the company is A? (rating by Standard & Poor's).
Learn more about Infosys
Size
314,015 employees
Market Cap
$77.5 billion
Industry
Net Income
$178.5 billion
Founded
2004
5 Year Trend
+12.2%
Revenue
$945.9 billion
NASDAQ

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