Title: Application Specialist - Lab Team
Department: 30 - Sales
Entity: KPM Analytics Inc.
Reports to: Country Manager, North America
Salary Status: Exempt

Summary:

The Application Specialist - Lab Team supports the North American sales organization by providing technical application expertise for laboratory-based instrumentation. This role is responsible for conducting sample analysis in the Westborough MA laboratory, supporting customer applications both remotely and on-site, and partnering closely with the sales team to drive successful customer outcomes.

The position plays a key role in demonstrating product capabilities, supporting method development, and delivering high-quality technical insights to customers.

Duties and Responsibilities:

• Provide application and technical support to the North American sales team
• Assist with technical objection handling and competitive product positioning
• Conduct laboratory sample analysis and generate detailed application reports with findings and recommendations
• Support customers with method verification, validation, and transfer processes as appropriate
• Maintain and manage demo lab equipment at the Westborough, MA headquarters
• Deliver remote and on-site application support for AMS, Chopin, and Unity Scientific product lines
• Travel to customer sites for demonstrations, training, and project support
• Collaborate with service teams to troubleshoot and resolve application-related issues
• Capture and maintain application activities and customer interactions in Salesforce CRM
• Gather customer feedback and application insights to support product development and improvements
• Develop and maintain calibrations as needed
• Assist in training new employees and internal stakeholders
• Perform additional duties as required

Experience:

• Previous experience in an applications support role within the scientific instrumentation or food industry
• Hands-on experience with analytical/laboratory instrumentation preferred
• Experience supporting customer-facing technical engagements

Language Skills:

• Excellent verbal and written communication skills in English
• Ability to clearly present technical information to both technical and non-technical audiences

Education:

• Bachelor's degree in chemistry, Food Science, or a related field required
• Advanced degree preferred

Traits/Skills Required:

• Strong problem-solving and analytical skills
• Excellent organizational and time management abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong interpersonal and relationship-building skills
• Customer-focused mindset with a proactive approach to support
• Comfortable working independently and collaboratively
• Openness to feedback and continuous improvement

Work Environment:

Work is performed both in an office/laboratory setting and in the field. Approximately 50% of time will be spent in the Westborough, MA headquarters lab.

Fieldwork includes customer locations such as manufacturing plants, food processing facilities, laboratories, and universities. Personal protective equipment (PPE) may be required depending on the site.

Location:

Westborough, MA (Headquarters) with up to 50% travel across North America