Job Title: Application Production Support
City: Plano
State/Province: Texas
Posting Start Date: 9/22/26
Job Description:
Work Location: Plano, TX (Hybrid)
Job Description:- This position is for an experienced technology leader to drive production support, incident management, and operational stability across a complex application environment.
- The ideal candidate brings deep production support experience, expertise across Salesforce, Oracle, SQL Server, J2EE, UNIX, Informatica, MQ, .NET, Mule and OpenShift, strong knowledge of Splunk and Dynatrace and a proven ability to lead high severity incidents, root cause analysis and continuous improvement.
- Lead incident management, problem follow-up, and production issue resolution across platforms.
- Identify operational risks, assess impact, and propose mitigation options with clear business context.
- Proactively monitor production health and take action to prevent or minimize outages.
- Troubleshoot and resolve application issues including: batch/job failures feed/file management issues monitoring and alerting failures infrastructure and platform-related support issues Own escalation management and ensure timely communication until issues are fully resolved.
- Support releases, implementations, upgrades, and environment changes, including pre- and post-production activities.
- Build and Maintain and improve support runbooks, policies, procedures, and operational documentation including known issues, defects, workarounds, and support techniques. Ensure continuity, quality, and service stability through disciplined operational ownership.
- Participate in on-call / production support rotation, including after-hours and weekend support for critical initiatives, deployments, infrastructure changes, industry tests, and disaster recovery exercises.
- Develop strong partnerships with business, CIO, infrastructure, and platform stakeholders.
Mandatory Skills: SFDC Testing.
Experience: 5-8 Years.
The expected compensation for this role ranges from $60,000 to $135,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
