Application Production Support Analyst

Position Summary:

Support the execution of application production support activities with a focus on the functional and technical features of assigned BBH applications. Work as part of a team to help maintain application performance, stability, and availability. Assist in incident resolution, monitoring, and routine support tasks under the guidance of senior team members.

Contribute to troubleshooting efforts, documentation updates, and basic root cause analysis. Learn and develop technical and business knowledge of supported applications. Collaborate with team members and technical specialists to resolve production issues and meet business needs.

PRINCIPAL RESPONSIBILITIES:

Incident Management
• Assist in the triage and resolution of application incidents under supervision.
• Support incident management processes, including updating tickets and communicating status as needed.
• Escalate issues to senior team members when appropriate.
• Respond to basic business inquiries related to supported applications, with guidance as needed.

Systems Health / Performance Monitoring
• Perform routine monitoring of application systems using established procedures.
• Identify and report abnormalities or issues to senior team members.
• Follow daily operational checklists and support tasks to ensure system stability.

Problem Management
• Support root cause analysis efforts by gathering information and documenting findings.
• Ensure incidents and recurring issues are properly logged and tracked in central repository (e.g., ServiceNow).
• Assist in maintaining documentation for known issues and solutions.

Event/Crisis Support
• Participate in event or incident calls as a supporting team member.
• Assist with troubleshooting activities during outages or service disruptions.
• Provide updates to team members on assigned tasks and progress.

KNOWLEDGE, SKILLS, AND ABILITIES:
• BA/BS degree in Computer Science, Information Systems, Business, or related field (or equivalent experience)
• 2-5 years of relevant experience (internships or entry-level IT/support experience acceptable)
• Strong attention to detail and willingness to learn in a fast-paced environment
• Foundational technical understanding of application support concepts (incident and problem management, monitoring, escalation, etc.)
• Familiarity with Microsoft Office applications
• Good communication and teamwork skills
• Ability to follow documented procedures and escalate appropriately

Preferred (not required):
• Exposure to financial services or enterprise applications
• Familiarity with IT Service Management platforms such as ServiceNow
• Familiarity with observation and monitoring tools like Splunk
• Basic understanding of ITIL concepts

Salary Range

Jersey City: $80,000 - $95,000 salary + annual performance bonus

BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck-providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply.