Req ID: 372883
We are currently seeking a Application Management Senior Analyst to join our team in Richmond, Virginia (US-VA), United States (US).
Job Description-Flexible working in shifts supporting 24X7 steady state operations.
Covering Business Hours of 10am-7pm, with off-hours and weekend on-call support. Individuals understand their own area and can perform all facets of their role.
Good analytical and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks. They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work.
Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions. Contributes to root-cause analysis based on system and incident knowledge.
Performs a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests. Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients.
Flexible to extend beyond work hours towards accomplishing assigned tasks. Regularly exercises discretion and independent judgment on technical matters. Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. Build deeper understanding of processes, procedures, customers and organization.
Minimum Requirements- 3+ years' experience with Messaging technologies.
- 3+ years' experience with Microsoft M365 administration and support, Exchange Cloud environment and Clients, Outlook (All versions).
- Prior experience in administering/supporting these platforms: AD and LDAP.
- Expereince with ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management.
- Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, etc.
- Experience in Customer Coordination (understand customer needs and providing solutions).
Preferred Qualifications- Troubleshooting skills on end user support tasks, recipient's management, User Mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox-move/permission, import/export client & application troubleshooting, PowerShell commands and server support a plus.
- Service Now experience a plus.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $61,668- $123,336. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use [redacted].com and [redacted].nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
