Sales & Customer Support

Application Engineering Manager (Back Office Manager)

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Job Description

Are you a technically skilled leader who thrives on building high-performing teams and delivering engineering excellence to customers? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Back Office Manager (Application Engineering Manager), you will be leading and developing our Back Office Engineering team, driving technical accuracy, operational efficiency, and continuous improvement across quotation processes and technical support activities.

You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

You will follow a hybrid work model based in our office in Brookshire, TX.

What you will be doing

You'll create impact by driving operational excellence and customer satisfaction by empowering your team to deliver best-in-class technical solutions and quotations that support business growth.

Your main responsibilities are to:

• Lead daily operations of the Back Office/Application Engineering team, coaching and developing employees to reach their full potential.
• Ensure timely, accurate completion of quotations and review complex proposals and technical solutions before delivery.
• Drive process improvement initiatives to enhance efficiency, quality, and consistency across back-office workflows.
• Manage escalated customer issues and technical troubleshooting, ensuring swift and effective resolution.
• Support hiring, performance management, and workforce planning to maintain a capable and engaged team.
• Develop training programs, tools, procedures, and technical documentation to strengthen team capabilities.

What makes you a great fit

Above all, you are a hands-on engineering leader with strong people development skills, a passion for process improvement, and the technical depth to guide your team through complex customer solutions. We would also imagine that you have:

• A bachelor's degree in engineering or equivalent experience.
• 3+ years of experience leading technical or engineering teams in a commercial or customer-facing environment.
• Strong technical background in pump systems, water technology, or related industrial products with quotation/proposal experience.
• Proficiency in ERP systems (SAP preferred), Microsoft Office, and product sizing or selection software.
• Demonstrated ability in coaching, mentoring, and developing team members while managing operational KPIs.

It is a plus if you also have:

• Experience with continuous improvement methodologies.
• Background in customer sales support operations within a manufacturing environment.
• Strong data analytics and reporting skills to monitor and optimize department performance.

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

The salary range for this position is $101,400 - $159,380. Individual pay will be determined based on market location and the candidate's profile. The range listed is just one component of Grundfos's total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Grundfos salary rates are benchmarked and reflect the target for new hire salaries for the position in Brookshire, TX.

Qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

To get to know us better, follow us on LinkedIn or YouTube. Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos.

Are you ready to unlock possibilities at Grundfos? Apply today!

We look forward to hearing from you.

Apply now

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Start


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Information at a Glance

Job details

Workplace: Hybrid (office and home-working)

Job Location: Brookshire, Texas, United States

Contract Type: Full-Time

Employment Type: