Vertiv Holdings Co.

Application Engineer - Rack & Row Solutions

Vertiv Holdings Co. • $70K — $95K *
Delaware, OH 43015In-Person
Technical Services
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's in Electronics, Electrical Engineering, Computer Science, or related field required; associate degree or equivalent experience considered.
  • Applicable military certifications considered in lieu of degree requirements if accompanied by relevant experience.
  • 2-4 years in applications engineering, technical support, or inside sales support required.
  • Required knowledge includes E-Rate funding, thermal management solutions, power distribution systems, and Vertiv monitoring software.
  • Strong organizational, analytical, and communication skills are essential.
  • Proficiency in Microsoft Office Suite is required.

Responsibilities

  • Provide pre-sales technical support to sales teams and customers, ensuring product selections align with application needs.
  • Assist local offices and resellers with pre-sale application support through various communication channels.
  • Collaborate on technical specifications, reviewing proposals for competitive evaluations and differentiation.
  • Work with sales to identify custom configuration needs and generate accurate quotations.
  • Interact with engineering and order management teams to enhance application recommendations for quotes and orders.
  • Conduct technical demonstrations remotely or on-site, showcasing product features and updates.
  • Contribute customer feedback to the new product development process and suggest enhancements for internal tools.

Benefits

  • Opportunity to work with diverse teams in a global environment.
  • Engagement in innovative projects influencing product development.
  • Flexibility for occasional travel up to 10%.
  • Employee-focused organizational culture promoting safety, integrity, and respect.
Full Job Description
Job Description

POSITION SUMMARY
  • The Application Engineer - Rack & Row Solutions provides technical sales support to Vertiv sales representatives, reseller partners, consulting engineers, and customers. This role serves as a key liaison between the sales organization and internal teams, including marketing, engineering, order management, and quality, delivering expert application and technical guidance. The Application Engineer supports remote technical sales efforts by providing detailed product information (operation, installation, and configuration), assisting with product sizing and selection, offering competitive cross-references, and supporting Configure-to-Order (CTO) and Engineer-to-Order (ETO) opportunities.

RESPONSIBILITIES
  • Provide pre-sales quality technical application support to sales personnel and customers, escalating to more senior team members as necessary. Support the proper selection and sizing of products and accessories, accurately explain and discuss product features and applications, and support sales efforts and facilitate order capture rates.
  • Provide pre-sale applications for engineering support via phone, e-mail, and web to Local Vertiv Offices, reseller partners, and inside sales.
  • Assist in technical sales positioning on proposals and bid specifications through technical analysis and review of specifications, competition, and differentiating criteria. Provide competitive evaluations to when appropriate.
  • Collaborate with sales personnel to identify requirements and provide quotations for custom configurations.
  • Interface with engineering, offer management, and order management teams as necessary to ensure appropriate application recommendations and support the sales quote and order submission process.
  • Provide occasional technical demonstration including product features, configuration steps, and firmware updates via remote sessions or factory visits and customer events.
  • Contribute to the new product development process by providing voice of customer feedback to Offering management and engineering stakeholders.
  • Provide occasional support for the enhancement of web forms and tools, including company's public internet pages and internal configuration tools and forms.
  • Develop and sustain support for collateral and technical documentation for the department knowledge base.
  • Provide occasional technical sales support for e-Rate / Universal Service Fund leads and opportunities.
  • Perform miscellaneous duties as assigned.

QUALIFICATIONS
  • Bachelor's degree in Electronics, Electrical Engineering, Computer Science, or a related discipline required. An associate degree in engineering (or a related field), or an equivalent combination of post-secondary education and experience, with at least 3 years of relevant work experience, may be considered in lieu of a bachelor's degree.
  • Applicable military certification with a minimum of 3 years of directly related work experience, or an equivalent combination of education and experience, may also be considered in lieu of the stated educational requirements.
  • 2-4 years of experience in applications engineering, technical support (thermal management, IT systems, or power distribution), custom design support, or inside sales support.
  • Required working knowledge of:
    • Sales support processes for E-Rate/Universal Service Fund opportunities.
    • Thermal management solutions and HVAC principles.
    • Power distribution and UPS systems, including single-phase and three-phase systems, associated battery technologies, and technical sales support methods.
    • Sales application of Vertiv network interface cards and associated monitoring software.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • High attention to detail with strong analytical and problem-solving skills.
  • Strong verbal and written communication skills, including demonstrated presentation abilities.
  • Proficiency in Microsoft Office Suite is required.

PHYSICAL & ENVIRONMENTAL DEMANDS
  • Prolonged periods of sitting and working at a computer.
  • Ability to work independently in a fast-paced, dynamic environment.
  • Ability to effectively interact with global and multicultural teams.

TIME TRAVEL REQUIRED
  • Up to 10%.


The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES
  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

OUR BEHAVIORS
  • Own It
  • Act With Urgency
  • Foster a Customer-First Mindset
  • Think Big and Execute
  • Lead by Example
  • Drive Continuous Improvement
  • Learn and Seek Out Development

About Vertiv Holdings Co.

Vertiv Holdings Co. is a global provider of critical digital infrastructure and continuity solutions. The company offers a broad range of products and services, including power management, thermal management, and IT infrastructure management. Vertiv serves customers in a variety of industries, including telecommunications, healthcare, and financial services. The company was founded in 2016 and is headquartered in Columbus, Ohio.
Learn more about Vertiv Holdings Co.
Size
20,000 employees
Market Cap
$7.4 billion
Industry
Manufacturing & Automotive
Net Income
-$183.6 million
Revenue
$4.3 billion
* Ladders Estimates

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