Illinois Tool Works

Application Engineer

Illinois Tool Works$74K — $90K *
Troy, AL 36081In-Person
Food & Beverages
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Engineering
  • 3+ years of hands-on lab or field experience evaluating equipment quality issues
  • Customer service experience
  • Proficient in MS Office applications
  • Experience reading technical documents and drawings
  • Preferred experience in the food equipment industry
  • Preferred experience in warewash product maintenance and repair

Responsibilities

  • Interact directly with customers to resolve issues and build relationships
  • Provide support to service technicians for successful field repairs
  • Apply problem-solving methodologies to identify root causes of quality issues
  • Become a technical expert on Warewash products and their features
  • Administer maintenance training programs for key accounts
  • Support lab testing and manage part returns with detailed reports
  • Collaborate with Technical Publications and Service Training teams to refine documentation

Benefits

  • Equal opportunity employer
  • Dynamic work environment
  • Opportunity for travel (approximately 50%)
  • Flexibility for after-hours support
  • Competitive compensation package
  • Comprehensive benefits available
Full Job Description
Application Engineer, Field Support - Troy, OH

Reporting to the Sr. Manager of Quality and Customer Support, the

Application Engineer works in the Warewash Division at its Troy, Ohio, facility located 20 minutes north of the Dayton. The Warewash Business Division produces Hobart, Stero and Somat branded commercial dishwashers, waste equipment and disposers used in hotels, retail, restaurants, cruise ships, schools, universities, and other environments. We are the industry leader and seeking to expand our growth in existing served markets as well as new markets. We are in search of an Application specializing in product quality and customer relations.

Summary of What you Will Do:

As an Application Engineer in The Warewash Division you will provide direct support to our customers by responding to escalated product quality concerns in the field and providing training for customers and service technicians. The successful candidate will meet customer needs through excellent support to maintain product uptime. This individual contributor position will be responsible for advising field service technicians, field/lab testing support and supporting customers to resolve quality concerns. This position works from the ITW Hobart Technology Center in partnership with the Design Engineering and Quality Teams to meet customer needs.

What you will do:
  • Interact directly with customers and build relationships through issue resolution
  • Provide support to service technicians to successfully repair products in the field
  • Apply problem solving methodologies to determine root cause of quality issues
  • Become a technical expert of Warewash products and features
  • Administer maintenance training programs for key accounts and strategic partnerships
  • Support lab life testing and part returns w/reports
  • Support lab machine testing w/reports
  • Work with the Technical Publications and Service Training teams to refine documentation


What we are looking for:
  • Enthusiasm for interacting directly with customers or end-users
  • Knowledge of engineering quality and testing practices
  • Brings energy and drive to challenges while maintaining a positive, results-oriented mindset
  • Technical understanding of commercial dishwashing equipment
  • Ability to troubleshoot and repair warewashing equipment in the field
  • Passion for continuous improvement through root cause analysis and problem-solving skills
  • Experience with electrical and mechanical trades
  • Experience with data collections through DAQ systems
  • An individual to support the Quality Management Systems
  • Availability to travel as needed for work (approximately 50% of the time)
  • Flexibility for after hours support


Education and experience:
  • Bachelor's Degree in Engineering and 3+ years of hands-on lab or field experience evaluating equipment quality issues
  • Customer service experience
  • MS Office application proficiency
  • Experience reading drawings and technical documents
  • Food equipment industry experience, preferred
  • Warewash or similar product maintenance and repair experience, preferred


We are an equal opportunity employer, where we value the strengths of all team members. We offer competitive compensation and benefits and an exciting work environment.

Compensation Information:

$74,000- $90,000

About Illinois Tool Works

ITW is an industrial manufacturing company that specializes in the fields of industrial machinery, engineering, operations, sales, marketing, finance, and accounting. It's in deep-sea oil rigs, aerospace technology, bridges and wind turbines, healthcare, the spaces in which they live and work, the cars they drive, and the mobile devices they rely on. It was founded in 1912 and headquartered in Glenview Nas, Illinois.

Illinois Tool Works Careers

Join the dynamic team at Illinois Tool Works (ITW), a global leader in diversified manufacturing, where innovation and excellence drive us forward. ITW offers unparalleled job opportunities, fostering a culture of growth and leadership in the industry.

Work You’ll Do

At Illinois Tool Works, you will be part of a professional community that thrives on creativity and innovation. Our employees are equipped with the skills needed to succeed and are provided with endless opportunities for professional growth. Engage in work that matters, with projects that transform industries and enhance futures.

Explore Career Paths

Whether you're seeking an internship, a graduate opportunity, or a seasoned professional position, ITW offers a range of career paths across various departments. Our team benefits from a supportive and diverse working environment where every member’s contribution is valued.

Innovate and Lead

Join a team where innovation leads to revolutionary solutions in industries worldwide. At ITW, you will work alongside industry experts to develop new ideas and strategies that keep us at the forefront of technological advancements. Your career at ITW will be marked by a continuous journey of growth and leadership.

Develop Your Skills

With ITW’s commitment to professional development and diversity training, you will enhance your skills through targeted training programs and workshops. These opportunities not only boost your career but also ensure you stay competitive in the job market.

Be Part of Our Culture

ITW is dedicated to building a culture that respects and embraces diversity, encourages innovation, and fosters leadership. Our team is our greatest asset, and we believe in providing them with the benefits and resources they need to succeed both professionally and personally.

Networking and Professional Growth

Expand your professional network through ITW’s global presence and collaborative work environment. Engage with professionals across different sectors, gaining insights that can lead to significant career advancements. Our networking events and professional groups help you connect with key industry leaders and peers.

Join Our Team

Search for open positions that match your skills and interests on the ITW Careers page. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level.

Stay Connected

Keep up to date with the latest industry trends, company news, and career tips by following our careers blog. Personalize your experience by subscribing to job alert emails, tailored to your preferences and career goals. Explore the opportunities at Illinois Tool Works today and discover how your expertise can help shape the future of our company and the industries we serve. Join us in our mission to achieve excellence through innovation and leadership.
Learn more about Illinois Tool Works
Size
45,000 employees
Market Cap
$68.1 billion
Industry
Net Income
$2.1 billion
Founded
1912
5 Year Trend
+1.2%
Revenue
$12.5 billion
NASDAQ

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