GENERAL

• Provide complex qualitative and quantitative analysis on data and information collected as part of application requirement gathering.
• Gather requirements, provide fit gap analysis and create effective technical solutions for the business needs.
• Design, validate and confirm new or changed functionality with the supported application environment that meets customer specifications.
• Demonstrate ability to implement and manage small to medium level projects.
• Demonstrate ability to troubleshoot, research and solve technically challenging problems involving integrated systems.
• Assist with the administrative, technical, and customer-facing duties surrounding the successful project implementation of system updates and changes.
• Consistently meets project deadlines and goes the extra mile to ensure dates are met.

DOCUMENTATION

• Responsible for keeping all documentation up to date.

TESTING

• Work closely with business users and application team to design, build and execute a comprehensive integration and user acceptance test plan and scripts.
• Create and maintain test scripts in support of new installations, projects, and/or system updates.
• Accountable as the application subject matter expert (SME) when assigned to project Teams.
• Serve as a liaison between end users, subject matter experts and technical support.

SUPPORT

• Provides on-call support 24/7.
• Monitors queues, event logs and brokers and performs maintenance as required.
• Monitors interfaces with external systems16. Creates ad hoc reports per user specifications Scope, Purpose, and Frequency of Contacts: Frequent interaction with IT staff and end-users, including health system staff, management, or physicians.

6-10 years' experience required.

Experience as a Radiology Technician Preferred 

High School/GED required.

Bachelor’s Degree preferred.

Epic Radiant or Cupid certification preferred.

RN, PT, OT, MA, LPN preferred.

Healthcare experience in hospital, medical practice, or health system preferred.

Application specific certification/proficiency within 90 days of hire if applicable required.

• Business, Data Analytics, Information Technology/Systems, Healthcare preferred.
• 5-7 years relevant clinical, certification, and/or technical experience will be considered in lieu of degree.
• 5-7 years relevant clinical, certification, and/or technical experience will be considered for those candidates who have a proven track record in the field and handling responsibilities associated with the outlined job responsibilities/summary.
• Excellent written and verbal communication required. 
• Ability to effectively translate IT terminology and processes with key stakeholders required.
• Strong customer service skills required.
• Ability to multitask in high pace work environment required.