Apple

AppleCare Hardware Readiness Manager

Apple$130K — $180K *
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering or equivalent experience.
  • 10+ years leading complex cross-functional programs.
  • Experience influencing stakeholders across organizational levels.
  • Proven ability to drive initiatives from concept to execution.
  • Familiarity with analytical and problem-solving frameworks.
  • Track record presenting complex topics to senior leadership.
  • Proficient in managing multiple priorities and stakeholder needs.

Responsibilities

  • Lead teams in developing service strategies for exceptional customer experiences.
  • Engage early in product development to promote serviceability and repairability.
  • Translate complex requirements into scalable service solutions.
  • Ensure implementation of service strategies across AppleCare's ecosystem.
  • Influence decisions across various organizations to shape service experiences.
  • Communicate effectively at all levels to build trust and collaboration.
  • Manage competing priorities to achieve optimal outcomes.

Benefits

  • Opportunity to influence the future of Apple's service experience.
  • Work in a fast-paced, collaborative environment.
  • Engagement with diverse cross-functional teams.
  • Promotion of a hands-on, proactive work culture.
  • Potential for professional growth in a leading tech company.
Full Job Description
Description

As an AppleCare Hardware Readiness Manager, you will lead a team in developing and executing service strategies that enable Apple to deliver exceptional customer experiences while meeting evolving business and regulatory requirements.

You will engage early in the product development process to advocate for serviceability and repairability considerations, translate complex requirements into scalable service solutions, and ensure successful implementation across AppleCare's service ecosystem. Working across a broad set of organizations, you will influence key decisions that shape the future of Apple's service experience.

You will navigate ambiguity, build trust across organizations, communicate effectively at all levels of the company, and balance competing priorities to achieve the best outcomes for customers and Apple. You will thrive in a fast-paced, collaborative environment, taking a hands-on, proactive approach to fostering long-term partnerships with cross-functional teams.

Minimum Qualifications

Bachelor's degree in Engineering, or equivalent experience.

10+ years of experience leading complex cross-functional programs in product development, operations, service, engineering, or program management environments.

Background influencing stakeholders across multiple organizations and leadership levels without direct authority.

History of driving initiatives from concept through execution in fast-paced and ambiguous environments.

Practice applying analytical and problem-solving frameworks to inform business decisions.

Record of presenting complex technical or business topics to senior leadership.

Demonstrated execution in managing multiple priorities and stakeholder needs to drive decisions to closure.

Preferred Qualifications

Master of Business Administration (MBA) or equivalent advanced degree.

4+ years of experience leading, developing, and coaching teams.

Knowledge of repairability, service strategy, and customer support ecosystems.

Background in new product introduction (NPI), service readiness, service operations, or hardware program management.

Track record of translating regulatory requirements into operational or product strategies.

Success in influencing product decisions during the early stages of development and driving process improvements at scale.

Track record of developing and coaching high-performing teams.

Ability to connect technical details with customer, operational, and business outcomes through a systems-thinking approach.

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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