Apple

AppleCare BPR Global Change Lead

Apple$110K — $130K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of change management expertise, specifically with PROSCI methodology
  • Proven project management background
  • Strong communication skills with internal stakeholders
  • Negotiation and facilitation skills are essential
  • Detail-oriented self-starter with flexibility
  • Ability to learn quickly about new tools and processes
  • Experience working with multicultural teams across various regions

Responsibilities

  • Deliver change management strategies for large-scale initiatives
  • Conduct stakeholder and change impact analysis
  • Develop communications and training plans
  • Utilize Apple-developed methodologies and templates
  • Build trust with AppleCare stakeholders while driving action
  • Maintain and update the change management framework
  • Provide status reporting to project teams and leadership

Benefits

  • Collaborative work environment with creative and innovative individuals
  • Opportunity to work on large-scale, impactful initiatives
  • Access to groundbreaking technologies
  • Support for ongoing training and professional development
  • Engagement with a diverse, global team across multiple regions
Full Job Description
We are strengthening our team and are seeking an experienced Change Lead to take on a multi-year initiative. We feature a collaborative environment with creative, inquisitive people and groundbreaking technologies. Come join us and make a difference!

The successful candidate will serve as a Change Lead for a large, cross-functional initiative, on the Global Planning, Portfolio and Change (PPC) team. This individual will be responsible for delivering change management on large, cross-functional system/process implementations and providing change management training, tools, templates and support to our internal BPR Project Managers. In this role you will partner with AppleCare project and functional teams based in the US, EMEIA and APAC to help support the roll out of a multi-year program.

Description

You will deliver change management on a large, cross-functional initiative, including stakeholder analysis, change impact analysis, and communications and training plans.

Execute and deliver Apple-developed methodology and templates acting as a reference point for queries and information

Earn respect and trust of AppleCare stakeholders, soliciting action in a fast-paced environment

Maintain and update change management framework and templates

Work independently while providing visibility and status reporting to project team, change management team and leadership

Minimum Qualifications

Experience with change management concepts (i.e., PROSCI), tools and implementations

Proven project management experience

Effective communication and interpersonal skills across project teams, management and internal partners

Strong negotiation, influence and facilitation skills

Ability to gain trust and solicit action from project partners

Flexible, resourceful, detail-oriented and a self-starter

Fast learner, especially related to tool/platforms and process training

Ability to identify and implement improvement opportunities

Ability to work with teams from multi-cultural backgrounds, countries, and time zones

Excellent organizational and documentation skills

Bachelor's degree or equivalent experience

Preferred Qualifications

Includes the six to eight most important desired knowledge, skills, abilities, competencies, experience, education, and other attributes that help prioritize qualified applicants in your candidate pool. If relevant to the role, include desired (but not required) experience and/or education.

PROSCI (or equivalent industry leader in Change Management) certification

Masters or MBA is a plus

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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