Bank of America Corporation

API Services Support Engineer

Bank of America Corporation$104K — $155K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years experience in API and Middleware integration
  • Hands-on expertise with MuleSoft Anypoint Platform
  • Proficient in creating RAML and SWAGGER API contracts
  • Experience with continuous integration tools like Jenkins
  • Well-versed in both Agile and Waterfall SDLC methodologies
  • Strong troubleshooting skills in Linux/Unix and Windows
  • Ability to design and implement custom policies and connectors

Responsibilities

  • Provide consulting services and technical expertise on various technologies
  • Translate business needs into technical blueprints and playbooks
  • Evaluate and ensure technical artifacts are fit for purpose
  • Develop software to automate repetitive processes
  • Assess third-party products for potential adoption
  • Foster a supportive and inclusive work environment
  • Engage closely with clients to onboard and assist with MuleSoft implementation

Benefits

  • Access to industry-leading benefits
  • Paid time off
  • Resources and support for employee well-being
  • Opportunity for annual discretionary incentive awards
  • Environment that encourages innovation and continuous improvement
Full Job Description
Job Description:

This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement.

CTI ADS API Services team is seeking a highly motivated API Services Support Engineer. API Services platform team provides 24x7 support across the globe. The Support Engineer will work with global support team to provide frontline coverage for the platform. The role additionally will provide opportunities to design, build and maintain MuleSoft / TIBCO based Integration and API platforms.

Responsibilities:
  • Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards
  • Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
  • Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose
  • Develops software solutions to address manual and repeatable work or inefficient processes
  • Conducts on-site evaluations of third-party products being considered for firm adoption
  • Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
  • Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains
  • The support engineer will work in shift coverage and may require at least 1 weekend day (Either Saturday or Sunday) as part of weekly shifts.
  • Responsible for translating the requirements into one of the infrastructure design, build it, and perform QA/QC tests to ensure platform meets the requirements.
  • Work closely with new clients to on board them to MuleSoft platform, help them setup CI/CD routines, configure MuleSoft runtimes, help application teams do performance testing.
  • Set up monitoring, troubleshooting environment issues on Linux and Windows environment, and manage access.


Required Qualifications:
  • Primary Skills: MuleSoft, Linux, TIBCO, Middleware Administration
  • Hands on experience in MuleSoft Anypoint Platform
  • Experience in developing large-scale integration and API solutions using MuleSoft and/or TIBCO
  • Experience in creating RAML and SWAGGER based API contracts and mocking services
  • Experience in working with API Management, ARM, Exchange and Access Management modules of PCE
  • Experience in creating custom policies and custom connectors
  • Experience in deploying API / Microservices using various modes including ARM, Containers and Cloud
  • Development skills/tools: Java/J2EE, Eclipse, Unix Shell Scripting, ANT, Jython/Python, .Net, Powershell
  • Experience with Continuous Integration and Delivery practices and automation tools (e.g., Jenkins, Ansible / Tower)
  • Experience with SDLC development processes (Waterfall, Agile, Lean) and tools (e.g., Jira, Confluence, Rally, Git)
  • Hands on Linux / Unix and Windows experience in context of setting up MuleSoft environments/troubleshooting
  • Experience with Service Oriented Architecture / Microservices etc.
  • Willing to learn new technologies
  • Excellent problem solving troubleshooting skills


Desired Qualifications:
  • At least 1 active MuleSoft Certification is desirable.
  • Other middleware technology experience
  • Dynatrace
  • Splunk
  • Ansible
  • Java
  • Python
  • Maven
  • Jenkins


Skills:
  • Analytical Thinking
  • Application Development
  • Automation
  • Production Support
  • Risk Management
  • Adaptability
  • Business Acumen
  • DevOps Practices
  • Solution Delivery Process
  • Solution Design
  • API Gateway


Shift:
1st shift (United States of America)

Hours Per Week:
40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)

Pay and benefits information

Pay range

$104,200.00 - $155,300.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

About Bank of America Corporation

Bank of America Merrill Lynch is the corporate and investment banking division of Bank of America. It provides services in mergers and acquisitions, equity and debt capital markets, lending, trading, risk management, research, and liquidity and payments management. It was formed through the combination of the corporate and investment banking activities of Bank of America and Merrill Lynch following the acquisition of the latter by the former in January 2009. Bank of America completed the acquisition of Merrill Lynch & Co on 1 January 2009. Bank of America began rebranding all of its corporate and investment banking activities under the Bank of America Merrill Lynch name in September 2009. In April 2010, Bank of America Merrill Lynch appointed Christian Meissner as head of investment banking for Europe, Middle East and Africa. In April 2011, Bank of America Merrill Lynch integrated its corporate and investment banking operations into a single division. In October 2013, Bank of America Merrill Lynch was recognised as the Most Innovative Investment Bank of the Year in The Banker's Investment Banking Awards.

Bank of America Corporation Careers

Join the dynamic team at Bank of America Corporation, a premier global financial institution where innovation, leadership, and growth go hand in hand. As one of the largest banks in the world, we offer unparalleled job opportunities and a culture that values diversity, inclusion, and professional growth. Work You’ll Do At Bank of America Corporation, you’ll be part of a team that’s dedicated to making a real difference. Whether you’re helping families buy their first home, advising businesses on expansion, or developing cutting-edge financial technologies, your work will have an impact. Our commitment to leadership in the financial industry has never been stronger, and we need passionate, skilled professionals to lead our journey. Explore a World of Opportunities From entry-level positions to leadership roles, Bank of America Corporation offers a variety of career paths in areas such as investment banking, technology, marketing, and risk management. Our job opportunities span the globe, providing the chance to work alongside the best in the industry and develop skills that will propel your career forward. Internship Programs Kickstart your career with Bank of America Corporation’s internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that complements your academic studies. Interns gain invaluable networking opportunities, receive mentorship from seasoned professionals, and learn about the culture and operations of a global financial leader. Benefits and Growth Bank of America Corporation is committed to the well-being and continuous professional development of our team members. We offer a competitive benefits package that supports the health, financial stability, and work-life balance of our employees. Our training programs and development initiatives ensure that every team member has the opportunity to grow and advance within the company. Inclusive Culture We believe our strength lies in our diversity. Bank of America Corporation fosters an inclusive environment where all employees can thrive. Through diversity training and a commitment to equal opportunities, we cultivate leadership and innovation that reflect the wide-ranging communities we serve. Join Our Team Are you ready to advance your career at a company that’s at the forefront of the financial industry? Explore the positions available at Bank of America Corporation and find where your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, creative, and eager to drive change. Stay Connected Keep up to date with the latest from Bank of America Corporation Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career interests and get insider tips that can help you during your application and interview process. Bank of America Corporation is not just a company—it’s a place where you can shape your future and the future of finance. Join us and be part of a team that’s redefining what a bank can be.
Learn more about Bank of America Corporation
Size
208,000 employees
Market Cap
$260.3 billion
Industry
Net Income
$17.8 billion
Founded
1998
5 Year Trend
-1.4%
NASDAQ

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