LocationRole SummaryThe Store Manager leads the team to drive sales by taking an omni-channel approach to the retail experience. Their goal is to deliver an environment that is engaging and inspiring to the customer while fostering continual team development to create a culture of creativity, collaboration, innovation, and trust.
Role ResponsibilitiesCustomer Experience
- Cultivates a welcoming and inclusive environment by being highly focused on delivering exceptional and genuine customer experiences that are engaging, efficient, and personalized
- Utilizes service indicators and scheduling strategies to empower and reinforce a service and selling culture; motivates key leaders to cultivate customer relationships through styling services and store events
- Leads the team to provide a frictionless customer experience by utilizing technology to transact in the moment; prioritizes omni services through all channels to exceed customer expectations
- Drives a meaningful connection to the community by networking with local businesses and organizations to identify potential opportunities for community engagement and store events
Leadership + Team Management
- Promotes an inclusive environment by representing and amplifying all voices, actively seeking and advocating different perspectives
- Develops a proactive talent strategy and interviews regularly to build an external network of talent to add different perspectives and experience to the team
- Engages the team to fuel internal growth; partners with other leaders to facilitate thoughtful and equitable onboarding for all new hires to drive a strong brand, customer and store connection
- Prioritizes team growth by effectively scheduling time allocated for development; champions brand related initiatives such as the SPARKED Journal, employee recognition, and team-building activities
Visual + Business Operations
- Oversees and collaborates with the leadership team to plan a strategic approach to daily, weekly, and monthly operating procedures; actively assesses sales forecasts, staff scheduling, and payroll management and adjusts accordingly
- Assesses store business using company reporting tools to identify department and global opportunities for the store; empowers team to make strategic, creative, and business-impacting decisions
- Guides and supports the creative process to ensure timely and effective execution of visual merchandising and display priorities
- Ensures product flow processes including shipment and omni operations are prioritized and executed efficiently to positively impact sales and the customer experience
Communication + Relationships
- Leads with a people-first philosophy; protects time for employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
- Fosters open communication and teamwork to ensure a collaborative environment; responds to all communication in a timely manner and ensures important company information reaches all levels of the team
- Educates the team on scheduling expectations while maintaining team availability, requests off, and skill set to ensure scheduling equality and ideal staffing levels
- Provides store and product insights related to the customer experience and communicates to District Manager and Home Office partners; participates within company and district forums through sharing store specific scenarios and ideas
Role Qualifications- Anthro brand fan
- 5+ years of retail leadership experience
- Strong merchant skills and a history of delivering financial results
- Proven record of developing great talent
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
The PerksURBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores
Pay RangeUSD $85,000.00 - USD $90,000.00 /Yr.
