Your mission:
Should you decide to accept it...
This is a high-visibility analytical role sitting at the center of how Virgin Hotels Collection thinks, plans, and performs. As the Analytics & Reporting Manager, you will be a trusted resource for the COO, Director of Operations Strategy & Analytics, and the wider senior leadership team by turning complex data into clear insight.
Working across both the Virgin Hotels and Virgin Limited Edition portfolios, you'll turn data into the insight that shapes decisions by owning everything from recurring performance reports to the analysis and executive presentations that inform strategy at the highest level. The role is broad by design - you'll touch financial performance, strategic reviews, development pro formas, and everything in between. This role offers real scope to build and shape the analytics framework, tech stack, and inform strategy. If you're the kind of person who takes pride in owning the data that drives decision-making, this role was made for you.
The Nitty-Gritty:
What exactly you will be doing...
In helping you understand your role in working for a world-class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all-inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide "out of this world" customer service experience for our guests:
Data Strategy & Reporting
- Turn raw data from multiple systems, properties, and entities into clear, actionable insights by building and maintaining datasets and reports needed to answer a wide range of strategic questions
- Compile and clean data from across the hotel tech stack (PMS, POS, CRM, etc.) into a clean, reliable foundation
- Review system configurations and usage across the portfolio to identify gaps, improve data quality, and build consistency in how teams capture and report information
- Ensure data accuracy: validate, reconcile, and stress-test numbers to resolve any discrepancies
Executive Support & Decision Making
- Produce executive and owner-ready presentations, including ownership updates, board materials, performance reviews, and strategic recommendations
- Translate complex operational and financial data into clear visual narratives with charts, graphs, and executive summaries
Cross-Functional Collaboration & Influence
- Support the COO and Director of Operations Strategy & Analytics to investigate strategic initiatives at both the operating company and individual property level
- Collaborate with Finance, Revenue Management, Operations, General Managers, and other department heads to address challenges, implement best practices, and drive stronger performance
- Foster a data-driven culture by educating teams on effective data analysis and utilization
- Track KPIs across the portfolio and proactively flag performance trends, outliers, or opportunities to the Director and COO
- Support the Development team in growing the portfolio by reviewing pro formas, contributing to pre-opening tasks, and onboarding new properties into the reporting and analytics infrastructure
Process & Systems Management
- Support the integration and management of the company's maturing technology stack, including data visualization, BI platforms, and AI-driven capabilities
- Identify opportunities to automate or streamline recurring workflows, reducing manual effort and improving accuracy
- Maintain organized and accessible shared files, trackers, and documentation across various departments and properties
What qualities are we looking for?
You've got skills? If you can perform the following, then you have come to the right place...
- Analytical rigor: ability to work across ambiguous, multi-source data environments and produce clean, accurate outputs
- Advanced proficiency in Microsoft Excel (experience with modeling, VBA, and AI in Microsoft preferred)
- Proficiency in other data analysis tools (e.g., AI, SQL, Tableau, Power BI, or similar)
- Demonstrated ability to influence senior executives and drive adoption of analytics in business decision-making
- High attention to detail and a consistent commitment to data accuracy and integrity
- Highly organized, self-motivated, and able to manage multiple priorities and deadlines without close supervision
Background must-have:
- Current, legal and unrestricted ability to work in the United States
- Bachelor's degree in Business, Analytics, Data Science, Economics, Engineering, or related field is strongly preferred
- A minimum of 3 years of experience in analytics, business intelligence, finance, or related field. Hospitality experience is a plus and strongly preferred
- Willingness to travel as necessary (10%)
- This is a hybrid role based at our Miami headquarters in Coconut Grove. Local candidates are strongly preferred. We are open to U.S.-based candidates who are willing to relocate to Miami
