Responsibilities Manage the end-to-end pre-sale and post-sale operation support for Data Analytic products, including Business Intelligence (BI) tools and User Behavior Analysis (UBA). Review, research, formulate and optimize user growth and user satisfaction outcomes utilizing data analytics and BI tools, modeling and techniques. Support product teams in reaching business goals by providing key support services including designing training session, assisting in formulating Go-to-market strategy, designing and documenting webinars. Act as account manager in establishing strong relationship with internal and external customers, address critical issues or emergencies, gather and consolidate feedback, and develop and optimize solutions. Provide strategic advice to key customers, identifying their needs, providing insights and ensuring a seamless product experience to maximize retention and adoption. Qualifications Qualifications Must have a Master's degree or foreign equivalent degree in Computer Science, Engineering (any), Information Technology, Mathematics, Data Science, Operations Research or a related field, and 1 year of related work experience; OR a Bachelor's degree or foreign equivalent degree in Computer Science, Engineering (any), Information Technology, Mathematics, Data Science, Operations Research or a related field, and 3 years of related work experience. Of the required experience, must have 1 year of experience in each of the following: Building data services or applications using data query engines: HBase, Elastic Search, ClickHouse, or SQL Server; Using SQL queries and data visualization tools to gather, process, visualize, and analyze large quantities of data to detect trends and anomalies in support of business opportunity identification; Generating data visualization and dashboards for technical and non-technical audiences; and Identifying business problems and proposing growth opportunities with data-driven insights. Travel Requirement: Domestic and international travel required up to 10%. Type: Full time, 40 hours/week Location: San Jose, CA Salary Range: $125694 - $168000 per year To Apply, click the apply button below. Contact [redacted] if you have difficulty submitting resume through the website. Job Information [For Pay Transparency]Compensation Description (Annually) The base salary range for this position in the selected city is $125694 - $168000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.