•Experienced gained through college degree programs and/or certifications in business or technology related field, or equivalent experience.
5-7 years professional experience in a technology or business field
•Professional certifications (e.g., ITIL, CSM, AWS)
•Demonstrated ability to lead, track, and communicate status of cross-team initiatives.
•Demonstrated ability to identify, evaluate, and implement opportunities for automation and continuous improvement of ITIL-aligned processes.
•Demonstrated ability to create and update process documentation.
•Ability to learn quickly, be self-motivated to improve knowledge and tackle new challenges
•Exceptional organizational skills, communication skills, and attention to detail required
•Proficient at creating leadership-level communications and presenting to and interacting with leaders
•Must demonstrate an energetic, hands-on, enthusiastic, results-oriented approach as a team player, capable of adding significant value to the existing team.
•Process compliance
•Agile delivery proficiency
•System availability for applications
•Ticket volumes and trending
