American Express

Analyst, U.S. Merchant Marketing Loyalty & Servicing

American Express • $75K — $90K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • 2+ years of relevant customer/loyalty/servicing marketing or agency experience is a plus
  • Strong understanding of marketing tactics and campaign execution processes
  • Strong analytical skills for performance insights and optimizations
  • Excellent organizational and project management skills
  • Exceptional written and verbal communication skills
  • Proactive and detail-oriented with a solutions-focused mindset

Responsibilities

  • Manage end-to-end execution of Merchant eNewsletter and servicing campaigns
  • Lead campaign creative development as the main contact for creative agency partners
  • Collaborate with cross-functional teams to refine audience targeting and value messaging
  • Support complex servicing campaign initiatives from intake to execution
  • Monitor, report, and analyze campaign results to identify optimization opportunities
  • Implement process improvements for campaign development and execution

Benefits

  • Comprehensive health and wellness programs
  • Retirement savings plans
  • Professional development opportunities
  • Flexible work arrangements
  • Employee discounts and perks
Full Job Description
Job Description

The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company's payment network.

The newly created U.S. Merchant Marketing, Global Marketing Execution & Analytics (UMGEA) team is responsible for leveraging marketing and analytics capabilities to drive sustainable growth through customer, partner, and product insights that inform the merchant value proposition, channel strategy, and investment optimization, while leveraging the full range of enterprise assets and partnerships for GMNS customers and ensuring we remain compliant as a network.

The Analyst, U.S. Merchant Marketing Loyalty & Servicing will play a key role in supporting the development of multi-channel go-to-market strategies, leading campaign execution, and supporting the implementation of innovative ideas into new and existing initiatives to improve performance and support team goals.

Responsibilities

  • Manage the end-to-end execution for the Merchant eNewsletter and select Servicing campaigns, ensuring timely delivery of a seamless and compliant merchant marketing experience
  • Lead the campaign creative development process, serving as the day-to-day contact for creative agency partners, managing timelines, providing actionable feedback and driving stakeholder alignment
  • Partner with cross-functional teams to shape audience, value messaging, and test strategies that strengthen campaign effectiveness and the Merchant experience
  • Support high-priority, complex servicing campaigns from intake through partner alignment and execution and launch
  • Monitor, report and analyze campaign results, surface key trends and identify opportunities to optimize results
  • Identify and implement process improvements that streamline campaign development, execution and ways of working


Qualifications

  • Bachelor's degree or equivalent experience, 2+ years of relevant customer/loyalty /servicing marketing or agency experience a plus
  • Strong understanding of marketing tactics, channels, campaign execution processes(MarketingForce) and performance metrics, particularly email and or direct mail marketing
  • Strong analytical skills with the ability to translate campaign performance into actionable insights and optimizations
  • Strong organizational and project management skills, with the ability to manage multiple workstreams and meet tight deadlines
  • Excellent written and verbal communication skills, with the ability to build relationships and influence partners across levels
  • Proactive, detail-oriented, and solutions-focused, with a willingness to challenge the status quo and take ownership
  • Collaborative and adaptable team player who is eager to learn and comfortable with evolving priorities

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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