JetBlue Airways

Analyst System Ops Strategy & Analytics

JetBlue Airways • $67K — $101K *
New York, NY 10025In-Person
Aerospace & Defense
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Aviation, Mathematics, Operations Research, Computer Science, Engineering, or related field, or equivalent experience.
  • Two years of quantitative and analytical experience.
  • Proficiency in SQL, Python or R, statistical modeling, and data visualization tools (e.g., Tableau).
  • Strong skills in Microsoft Excel and PowerPoint.
  • Excellent written and verbal communication skills, with ability to explain technical concepts.

Responsibilities

  • Analyze operational performance and identify efficiency constraints.
  • Develop and adopt decision-support tools to enhance efficiency in SOC.
  • Liaise between operational and planning teams to align objectives.
  • Implement policies and strategies to address large-scale operational challenges.
  • Support planning for operational reliability across teams.
  • Conduct reviews and analyses for enhanced schedule resilience.
  • Assist in SOC Weekly Operations Reviews and continuous improvement activities.

Benefits

  • Healthcare benefits including medical, dental, and vision coverage.
  • 401(k) plan with company match.
  • Employee stock purchase plan.
  • Short-term and long-term disability coverage.
  • Free space available travel on JetBlue flights.
Full Job Description
Position Summary:

The System Operations Strategy and Analytics Analyst primarily provides operational support to the JetBlue System Operations Center (SOC) enhancing data-driven decision-making and continuous improvement initiatives. This role leverages data and technology to support JetBlue's overall operational excellence and system efficiency to address challenges faced by the SOC. The position serves as a bridge between the Operations and Planning teams, fostering collaboration to streamline processes, implement scalable solutions, enhance decision-making capabilities, and support a more resilient schedule. The Analyst reports to the Director, Operations Strategy & Engineering, with a direct supporting relationship to the Director, System Operations Strategy & Continuous Improvement.

Essential Responsibilities:
  • Analyze JetBlue's operational performance and assess constraints that impact efficiency.
  • Drive the development and adoption of capabilities, dashboards, and decision-support tools to enhance operational efficiency in the SOC and the broader JetBlue operation.
  • Partner with and liaise between operating groups to align tactical execution and strategic objectives.
  • Act as a key liaison between operational teams and data experts, applying a holistic view to develop and implement policies, strategies, processes, and technologies that address large-scale challenges while aligning with operational reliability and efficiency goals.
  • Support strategic planning for JetBlue's operational reliability across multiple teams.
  • Conduct reviews and analyses to support SOC, building a smarter and more resilient schedule.
  • Support SOC Weekly Operations Reviews and continuous improvement efforts.
  • Provide subject matter expertise in operational data, partnering with SOC, Enterprise Planning, IT Products, IT Data, and other stakeholders to ingest and develop insights and support data-driven decision-making from various data sources.
  • Other duties as assigned.


Minimum Experience and Qualifications:
  • Bachelor's degree in Aviation, Mathematics, Operations Research, Computer Science, Engineering, or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience.
  • Two (2) years of quantitative and analytical experience or coursework experience.
  • Proficiency in database querying (e.g., SQL), high-level programming languages (such as Python or R), statistical modeling, and data visualization tools (e.g., Tableau).
  • Proficiency in Microsoft Excel and PowerPoint.
  • Ability to work under pressure in a fast-paced, deadline-driven environment.
  • Strong written and verbal communication skills.
  • Ability to communicate technical issues assertively and tactfully.
  • Excellent multitasking skills.
  • Availability for occasional overnight travel (20%).
  • Must pass a pre-employment drug test.
  • Must be legally eligible to work in the country where the position is located.
  • Authorization to work in the U.S. is required; this position is not eligible for visa sponsorship.


Preferred Experience and Qualifications
  • Master's degree in Aviation, Mathematics, Operations Research, Computer Science, Engineering, or a related field.
  • One (1) year of work experience in aviation or a related field, with progressive responsibility in operational strategy or decision support.
  • One (1) year of work experience at an airline in System Operations, Operations, Network, Enterprise Planning, or a related cross-functional role.
  • Strong airline business acumen, including a deep understanding of airline operations, network planning, and strategic decision-making.
  • Knowledge and/or experience with best practices across the airline industry.
  • Knowledge of collaborative decision-making practices and airline operations.


Crewmember Expectations:
  • Regular attendance and punctuality.
  • Potential need to work flexible hours and respond on short notice.
  • Able to maintain a professional appearance.
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
  • Must be an appropriate organizational fit for the JetBlue culture, exhibiting the JetBlue values of Safety, Caring, Integrity, Passion, and Fun.
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioral standards.
  • Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) and Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.), and company policies, procedures, and risk controls.
  • Uphold JetBlue's safety performance metric goals and understand how they relate to job responsibilities.
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for this position.


Equipment:
  • Computer and other office equipment.


Work Environment:
  • Traditional office environment.


Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (sedentary).


Compensation:
  • The base pay range for this position is between $67,000.00 and $101,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.


About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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