American Airlines

Analyst/Sr Analyst, Business Readiness and Change Management

American Airlines • $80K — $95K *
Fort Worth, TX 76137In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Communications, Organizational Development, or related field (or equivalent experience)
  • 3 years as a change advocate on technology-enabled programs
  • Experience applying structured change management methodologies on medium to large initiatives
  • 5+ years in organizational change management for complex, regulated environments (preferred)
  • Experience with large-scale system implementations
  • Prosci® certification (ADKAR) or equivalent (preferred)
  • Proficiency with Microsoft 365 tools and familiarity with work management tools like Azure DevOps/JIRA (preferred)

Responsibilities

  • Own the change strategy for the Next Gen Ops Program
  • Design and execute the communications plan to drive engagement
  • Conduct impact assessments and change readiness analyses
  • Partner with Regulatory & Compliance and Safety to align change deliverables
  • Coach leaders to reinforce new ways of working
  • Facilitate cross-functional alignment for readiness milestones
  • Measure and report adoption outcomes and adjust tactics based on data

Benefits

  • Travel perks for you, your family, and friends
  • Access to health, dental, prescription, and vision benefits from day one
  • Comprehensive wellness programs
  • 401(k) program available upon hire with employer contributions after a year
  • Employee Assistance Program, pet insurance, and discounts on travel services
Full Job Description
8/13/26

Location: Tech Ops (DFW-SV04)
Cities: Fort Worth - TX
Requisition ID: 87499

Job Description

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  • Own the change strategy for the Next Gen Ops Program, embedding adoption, readiness, and communications across all phases of transformation.
    • Design and execute the communications plan-right message, right audience, right channel-to drive awareness, understanding, and engagement.
    • Conduct impact assessments and change readiness analyses to identify affected roles, processes, and systems; translate insights into actionable plans.
    • Partner with Regulatory & Compliance and Safety to ensure change deliverables align to regulatory requirements and support certification and audit needs tied to the system-of-record transition.
    • Coach sponsors, leaders, and managers to model change, reinforce new ways of working, and sustain adoption.
    • Facilitate cross-functional alignment across Flight Ops, Dispatch, Crew Scheduling, Inflight, Tech Ops, and Technology to synchronize cutovers and readiness milestones.
    • Identify, analyze, and mitigate change risks, managing anticipated resistance and escalating issues with clear options and impacts.
    • Integrate OCM into program delivery, ensuring readiness checkpoints, training development, and stakeholder engagement are built into release plans.
    • Measure and report adoption outcomes (e.g., awareness, engagement, training completion, time-to-proficiency, utilization, error/defect rates, operational KPIs) and adjust tactics based on data.
    • Prepare and deliver executive-ready updates on change health, stakeholder sentiment, and readiness status for governance forums.
    • Champion a culture of change and continuous improvement, capturing feedback loops and embedding lessons learned into future releases.


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in Business, Communications, Organizational Development, or related field (or equivalent experience)
    • 3 years as a change advocate (e.g., OCM Specialist, Communications Specialist, Business Analyst, or Product Owner) on technology-enabled programs
    • Experience applying structured change management methodologies on medium to large initiatives

Preferred Qualifications- Education & Prior Job Experience
  • 5+ years in organizational change management for complex, regulated, or safety-critical environments
    • Experience with large-scale system implementations or operational transformations (preferably in airline operations or similar)
    • Prosci® certification (ADKAR) or equivalent
    • Exposure to commercial off-the-shelf (COTS) or SaaS solution delivery and enterprise rollouts

Skills, Licenses & Certifications
  • OCM expertise: impact analysis, stakeholder mapping, readiness assessments, reinforcement planning
    • Communications excellence: concise storytelling, tailored messaging, and executive communications
    • Training & enablement: partner with SMEs/learning teams to scope curricula, measure proficiency, and enable role-based adoption
    • Collaboration & influence: build trust across matrixed teams; coach leaders and managers to sponsor and sustain change
    • Analytical & outcomes-driven: define adoption KPIs; use data to guide decisions and adapt tactics
    • Change agility: resilient, adaptable, and effective in ambiguous, fast-paced environments
    • Tools: Proficiency with Microsoft 365 (PowerPoint, Excel, Word, Visio, Project), SharePoint; familiarity with work management tools (e.g., Azure DevOps/JIRA) a plus


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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