Strong analytical and problem-solving skills essential for process improvements.
Excellent organizational skills with capability to manage multiple timelines.
Outstanding verbal and written communication skills required.
Ability to lead cross-functional projects and initiatives.
Proficiency in Microsoft Office Suite; advanced skills in Excel and PowerPoint preferred.
Responsibilities
Identify and analyze operational data to support business strategies.
Develop and enhance workflows and processes for better customer service.
Analyze business issues and propose actionable solutions.
Lead projects and teams to achieve business objectives.
Document and communicate project milestones and outcomes effectively.
Assist in implementing standard policies and ensure compliance is upheld.
Participate in systems testing and contribute to ongoing process improvement.
Provide training and support to internal and external stakeholders.
Benefits
Opportunities for professional development and training.
Collaborative work environment with cross-departmental communication.
Support for a work-life balance through flexible timelines.
Access to comprehensive compliance resources and documentation tools.
Full Job Description
Job Description
Responsible for leading the development and implementation of programs and strategies by identifying insights that enhance business decision making capability. This includes developing or changing workflows and implementing process improvements to enhance organizational products, programs and service to our customers.
Identify and analyze operational data and develop insights in support of business objectives.
Develop and improve work flows and business processes within defined areas to improve customer service, decrease operational costs and improve overall quality.
Identify and/or analyze business problems and develop recommendations for solutions to problems.
Lead the development and implementation of projects and/or teams in order to produce desired results.
Document and communicate project concepts, milestones and results.
Recommend and assist with implementing standard policies and procedures.
Ensure that corporate compliance is communicated, implemented and monitored on an ongoing basis.
Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process.
Provide support to internal departments and external entities by answering questions, supplying information and training.
Create and present reports and presentations to display operational data and proposed business changes.
"Qualifications"
Bachelor's Degree in a related field is preferred.
Four (4) years of experience in a related field is required.
Excellent analytical and problem-solving skills to identify, evaluate, recommend and implement changes to processes or procedures to address problems and improve departmental effectiveness.
Organizational skills and ability to prioritize; must be able to lead multiple activities with varying timelines.
Excellent verbal, written communication and interpersonal skills.
Ability to lead and contribute to business unit and/or corporate projects.
Proficient in Microsoft Office Suites.
Ability to develop and maintain effective working relationships.
Departmental Preferences:
Ability to analyze medical claim data to identify opportunities for claim edits preferred.
Broad understanding of BCBSM PPO/BCN reimbursement, medical and payment policies is preferred.
Ability to apply advanced data analytic techniques and root cause analysis is preferred.
Intermediate skill using Microsoft applications including Excel, Word and PowerPoint is preferred.
Expert level experience with NASCO claims system preferred.
