Eversource

Analyst, Process Improvement, Gas

Eversource • $84K — $94K *
Springfield, MA 01109In-Person
Energy & Utilities
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Process Safety, Engineering, Business Management, Accounting/Finance, or related field.
  • Minimum of three years of utility or related industry experience.
  • Experience in Process Improvement Project Management, AI & Analytics, or Compliance and Risk Management preferred.
  • Strong analytical skills for detailed insight.
  • Effective communication abilities with diverse stakeholders.

Responsibilities

  • Collaborate with Program Administrators on Gas Process Improvement efforts.
  • Engage with subject matter experts to identify process enhancements.
  • Monitor and support process improvement metrics and reviews.
  • Lead incident investigations and root cause analyses.
  • Develop tools and applications using Power App and Power Automate.

Benefits

  • Competitive total rewards program including benefits overview on the careers site.
  • Eligibility for a potential incentive.
  • Opportunities for development and advancement within the utility sector.
Full Job Description
Assist with process improvement and incident investigation activities in connection with the Gas Business Unit. This position works with project team members, subject matter experts, and other Eversource departments to develop and implement plans associated with Process Improvement Programs. This position will support both Connecticut and Massachusetts as needed.

Essential Functions:
  • Works with Program Administrators involved in Gas Process Improvement efforts
  • Interacts regularly with Company subject matter experts, e.g., PSMS (Pipeline Safety Management System), QA (quality assurance), QC (quality control), Safety, Operations, Training, Engineering and/or others as needed, to continually identify process improvements to assist the Gas Business in moving toward a zero-incident culture.
  • Develops knowledge of industry best practices, trends, industry-related regulatory and legislative changes impacting the gas business.
  • Participates on committees or meetings focused on compliance, both internally and externally, such as for the Northeast Gas Association and the American Gas Association specific to Process Safety.
  • Communicates in writing and verbally in a clear, effective and timely manner.


Process Improvement:
  • Provides input into the development of, and monitors process improvement metrics.
  • Assists with process improvement reviews, Process Hazard Analysis (core risk-based tasks and complex projects), Safety Engagement Team (SET) participation.
  • Completes analysis, automation and AI development on process improvement initiatives.
  • Participates in human performance initiatives with in the Gas Business; reviews to prevent incidents.
  • Performs, leads and coordinates incident investigations and root cause analysis.
  • Develops agents and apps using Power App and Power Automate to support departments.
  • Monitors hazard ID program and Near Miss Program ensures follow-up and reporting.
  • Monitors lessons learned program, communication and tracking of internal and industry incidents.
  • Provides Process Safety Management (PSM) support to Gas Operations; develops and conducts training on PSM processes.
  • Engages field personnel through interactive meetings and content to support department needs.
  • Supports Process improvement metric generation, including interpretation of data, and seeks to identify problems and opportunities for improving process safety performance;


Qualifications:

Technical Knowledge/Skill:
  • Ability to provide insight and perform detail-based analysis.
  • Good written and verbal communication skills.
  • Ability to communicate and interact effectively with employees, contractors, customers, municipal officials, business organizations, environmental groups, and community-based organizations.
  • Understanding of Federal and state (CT and MA) compliance requirements.


Education:
  • Bachelor's Degree required, preferably in Process Safety, Engineering, Business Management or Administration, Accounting/Finance, related discipline or equivalent experience.


Experience:
  • Minimum of three (3) years utility or related industry experience.
  • Process Improvement Project Management, AI & Analytics, Natural Gas Engineering and/or Compliance and Risk Management experience preferred.


Licenses & Certifications:
  • Valid Motor Vehicle License is required.


Working Conditions:

This position is categorized as safety-sensitive for the purpose of drug testing. Successful applicants shall be subject to a pre-assignment drug test if the individual is currently in a non-safety sensitive position. As an employee in this position the individual shall be subject to random drug testing.
  • Work is performed primarily in an office environment which requires sitting, standing, walking and climbing stairs.
  • It also includes field visits which may include construction sites, rough terrain and production facilities.
  • Job requires traveling to other operating districts and companies within and outside of the state.
  • Must be available to work emergency storm assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.


Mental Aspects:
  • Work includes calculating, comparing, technical writing, editing, planning, evaluating, interpreting, organizing, consulting, analyzing, designing, documenting, specifying, coordinating, implementing, presenting, etc.
  • This role works in an environment that often requires the performance of multiple simultaneous activities where deadlines need to be met and work is performed under pressure while involving significant business commitments and results.


#gasajd

#LI-ES3

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
$84,970.00-$94,410.00

Worker Type:
Regular

Number of Openings:
1

Emergency Response:

Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

About Eversource

Eversource transmits and delivers electricity and natural gas for more than 3.6 million electric and natural gas customers. Before its rebranding, the company operated six main subsidiaries: Connecticut Light and Power (CL&P), Public Service Company of New Hampshire (PSNH), Western Massachusetts Electric Company (WMECO), Yankee Gas Services Company (Yankee Gas), NSTAR Electric, and NSTAR Gas. NSTAR itself was the product of corporate mergers and included the former Boston Edison Company, Cambridge Electric Light Company, Commonwealth Electric Company, Commonwealth Gas, and Cambridge Gas Company. All now currently operate under the Eversource name. Eversource remains Connecticut's largest electric utility, serving more than 1.2 million residential, municipal, commercial and industrial customers in approximately 149 cities and towns. It also serves approximately 229,000 natural gas customers in 73 cities and towns. Eversource is also New Hampshire's largest electric utility, serving more than 500,000 homes and businesses in 211 cities and towns throughout the state. Eversource Energy is a publicly-traded, Fortune 500 energy company headquartered in Hartford, Connecticut, and Boston, Massachusetts, with several regulated subsidiaries offering retail electricity, natural gas service, and water service to approximately 4 million[6] customers in Connecticut, Massachusetts, and New Hampshire.

Eversource Careers

Joining Eversource means becoming part of a dedicated team committed to safety, reliability, and innovation in energy. As a leading energy provider in the Northeast, Eversource offers unparalleled job opportunities, fostering a culture of leadership and growth in the industry.

Work You’ll Do

At Eversource, every position contributes to the company's mission of delivering reliable energy and superior customer service. Our team enjoys a dynamic work environment where professional growth and development are encouraged. With a variety of career paths available, Eversource is a place where your ambition drives your career forward, and where leadership and diversity training ensure you reach your potential.

Innovate and Lead

Eversource is at the forefront of the energy sector’s transformation, integrating innovative technologies and sustainable practices that benefit not only our customers but also our communities. By joining our team, you will collaborate with skilled professionals dedicated to pioneering solutions for a sustainable future.

Career Development

Eversource is committed to the professional development of its employees. Whether through leadership programs, skills training, or networking opportunities, we provide the tools needed for career advancement and personal growth. Our robust internship programs offer a gateway to full-time employment, giving hands-on experience and exposure to real-world challenges.

Be Part of Our Team

Our team at Eversource is driven by a shared commitment to excellence and teamwork. We value diversity and strive to create an inclusive environment where all team members can thrive. The benefits at Eversource go beyond the standard employment package; they empower our employees’ well-being and long-term financial security.

Explore Job Opportunities

Whether you’re starting your career or looking to make a significant impact in the energy sector, Eversource has a position for you. From engineering to customer service, our job opportunities span a wide range of skills and expertise. Ready to start your journey with us? Explore open positions, prepare your resume, and apply through our hiring portal.

Stay Connected

Stay informed about new openings and company news by joining our career network. Tailor your job alerts to match your career preferences and get insider tips that can help you during the interview process. At Eversource, your next big opportunity is just around the corner.

Join Eversource Today

Discover the career you’ve always wanted. Visit our Jobs and Careers page to search for current openings, read about our company culture, and learn how Eversource supports your professional growth and leadership development. Let’s energize the future together!

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Learn more about Eversource
Size
9,227 employees
Market Cap
$29.2 billion
Industry
Energy & Utilities
Net Income
$1.2 billion
Founded
1927
5 Year Trend
+5.4%
Revenue
$8.9 billion
NASDAQ
ES
* Ladders Estimates

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