JetBlue Airways

Analyst Crew Analytics

JetBlue Airways • $67K — $101K *
Long Island City, NY 11101In-Person
Transportation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Mathematics, Operations Research, Business, Statistics, Computer Science, Engineering, Aviation, or related field, or equivalent experience
  • One year of experience in an analytical role
  • Strong skills in SQL and high-level programming languages (Python, R)
  • Excellent data analysis and problem-solving abilities
  • Proficiency in Microsoft Office Suite, including Word and Excel
  • Ability to communicate data-driven insights effectively
  • Availability for occasional overnight travel (10%)

Responsibilities

  • Produce innovative solutions through exploratory data analysis
  • Gather and analyze complex information from multiple data sources
  • Assist in developing the crew database
  • Build and maintain crew analytics dashboards using BI tools
  • Collaborate with Business Customers on analytical solutions
  • Identify patterns and opportunities for process improvement
  • Report weekly crew metrics and findings to various organizational levels
  • Support operational and financial efficiency projects

Benefits

  • Access to healthcare benefits
  • 401(k) plan with company match
  • Crewmember stock purchase plan
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Free space available travel on JetBlue
Full Job Description
Position Summary

The Analyst, Crew Analytics, is responsible for mining, analyzing and reporting on complex crew and operational data to support the Crew Analytics team's goal of influencing crew related decisions, strategy formulation, process improvements, and other related functions. The analyst will partner with other crewmembers within Operations Resource Planning, Flight Ops, Inflight, System Operations, Finance and IT to ensure crew data is accurate, consumable and actionable. This role reports to General Manager Crew Analytics within the Enterprise Planning organization.

Essential Responsibilities
  • Produces innovative solutions driven by exploratory data analysis from complex and high-dimensional datasets
  • Acquires in depth business knowledge as well as gathers and analyzes complex information about all components in the process, using a variety of data sources
  • Assists in crew database development
  • Supports the building and maintaining of internal crew analytics dashboards using Business Intelligence tools
  • Works with Business Customers to develop technological and analytical solutions
  • Applies analytical experience to recognize patterns, identify opportunities, pose business questions, and make valuable discoveries leading to problem solving, decision support, and process changes
  • Reports out weekly crew metrics and findings to multiple levels of the organization
  • Responsible for ad hoc reporting and analysis to support the team
  • Support operational and financial efficiency projects and business cases for Flight and Inflight
  • Other duties as assigned


Minimum Experience and Qualifications:
  • Bachelor's Degree in in Mathematics, Operations Research, Business, Statistics, Computer Science, Engineering, Aviation or related field OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant experience
  • One (1) year of experience in an analytical role
  • Excellent data analysis and problem-solving skills
  • Strong capabilities with database querying (e.g., SQL) and/or high-level programming language(s) (such as Python, R or Visual Basic)
  • Candidates must demonstrate SQL skills, data analysis skills, and the ability to communicate data-driven insights through a work sample assessment.
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office Products: Word, Excel, Access, and PowerPoint
  • Ability to work independently and in a team environment
  • Ability to work under pressure in a fast paced, deadline driven team environment
  • Must pass a pre-employment drug test.
  • Available for occasional overnight travel (10%)
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship.


Preferred Experience and Qualifications
  • Graduate degree in Operations Research, Mathematics, Statistics, Business, or related field
  • Two (2) years of analytical and modeling experience
  • Two (2) years of programming experience in Python/R/SQL/SAS
  • One (1) year of airline experience
  • Experience with business intelligence tools
  • Able to effectively influence others at equal and higher levels of the organization
  • Ability to work across departmental lines
  • Dynamic, energetic, proactive and self-motivated


Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.


Equipment:
  • Computer and other office equipment


Work Environment:
  • Traditional office environment


Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


Compensation:
  • The base pay range for this position is between $67,000 and $101,000per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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