Job OverviewThe Analyst, Contract Operations will play a crucial part in managing and resolving a high volume of external and internal inquiries, facilitating effective communication, and ensuring accurate contract pricing and membership details. You will collaborate with cross-functional teams, drive continuous improvements, and provide subject matter expertise to support our mission of transforming healthcare.
Responsibilities- Manage and resolve a large volume of external (Distributor, GPO, Customer) and internal (BD sales, commercial integration teams, & CCO cross-functional teams) ad-hoc inquiries in a timely manner, utilizing automation and reporting tools.
- Understand and support business and membership strategies to effectively communicate new customer pricing eligibility on GPO and/or local agreement requests. Facilitate and lead external/internal calls to quickly address and resolve stakeholder requests.
- Manage GPO Group Transitions, including effective collaboration with the BD Central Membership team to ensure roster alignment and effective dating.
- Prepare Dealer Notifications and notify servicing distributors of all contract pricing and membership details.
- Provide subject matter expertise to help drive the design and implementation of solutions that improve accuracy, timeliness, and efficiency in the GPO Group Transition process. Be accountable for key metrics, KPIs (key performance indicators), SLAs (service level agreements), and Individual Impact Goals to meet the strategic goals of the organization.
- Collaborate with business partners to drive continuous improvements around our GPO and/or Local contract execution and renewal processes.
Education- High school diploma or GED required
- Bachelor's degree preferred
Experience- 1-3 years' experience in commercial contract operations and/or related areas such as pricing required
- General understanding of end-to-end commercial contract operations processes preferred.
- Proficient Excel skills required with the ability to manipulate large data to draw insights, utilize Data Mining tools (SAP BI, Power BI, QlikView) preferred.
- Demonstrated experience building and maintaining strong cross-functional business partner relationships required.
- Analytical problem solver with demonstrated ability to identify opportunities for continuous improvement required.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
Primary Work LocationUSA UT - Sandy
Additional LocationsUSA IL - Vernon Hills, USA NJ - Franklin Lakes, USA UT - Salt Lake City, USA UT - Salt Lake City BAS
Work ShiftAt BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information$32.10 - $51.30 USD Hourly
