Fiserv

Sr. Network Operations Analyst - MoneyPass Group

Fiserv$100K — $135K *
US-Anywhere
+ 47 other locationsRemote
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Finance, Operations Management, or related field
  • 5+ years of experience in business operations analysis, technical business analysis, or client operations
  • Strong analytical, problem-solving, and critical-thinking skills
  • Ability to manage multiple priorities and lead operational initiatives
  • Strong written and verbal communication skills for presenting findings
  • Proven ability to collaborate and build relationships with stakeholders

Responsibilities

  • Identify and analyze complex operational problems to develop strategic solutions.
  • Execute tactical plans to mitigate operational issues with minimal business disruption.
  • Collaborate with stakeholders to uncover root causes of operational challenges.
  • Manage problem-resolution projects for timely implementation of solutions.
  • Use advanced analytical tools to interpret data and present actionable insights.
  • Monitor industry trends to continuously enhance operational processes.
  • Own the MoneyPass Locator and ensure compliance with operational guidelines.

Benefits

  • Employment initially with Fiserv, transitioning to The MoneyPass Group in 2027
  • Opportunity to work with cross-functional teams and enhance operational processes
  • Engagement with advanced analytical tools and AI technologies
  • Potential for career growth in a joint ownership structure
  • Support from a strong organizational network in operational excellence
Full Job Description
Job Title
Sr. Network Operations Analyst - MoneyPass Group

The Sr. Network Operations Analyst is responsible for leading complex operational analysis efforts and executing tactical plans to resolve challenging business and operational issues. This role partners with cross-functional teams to identify root causes, analyze complex problems, develop strategic solutions, and implement effective resolutions that minimize disruption to business activities. The Sr. Network Operations Advisor will leverage advanced analytical tools, business insight, and stakeholder collaboration to enhance performance, improve operational processes, and support client operations.
Key Responsibilities
  • Identify and analyze complex operational problems and develop strategic solutions to resolve them.
  • Execute tactical plans to address and mitigate operational issues while ensuring minimal disruption to business activities.
  • Collaborate with stakeholders to understand root causes of operational challenges and develop effective resolutions.
  • Manage and lead problem-resolution projects, ensuring timely and effective implementation of solutions.
  • Use advanced analytical tools and techniques to interpret data, provide actionable insights, and present findings and recommendations to senior management and key stakeholders.
  • Monitor industry trends and best practices to continuously improve problem-solving approaches and operational processes.
  • Own the MoneyPass Locator and ensure members and participants remain compliant with MoneyPass guidelines, including enforcement of fines or penalties for unresolved infractions.
  • Review Dispute and Arbitration to ensure that operational rules are enforced, provide decisioning to review board
  • Support the adoption of AI technologies to drive operational excellence, improve productivity, and elevate the client experience through data-driven insights, automation, and continuous innovation.
  • Support client contract tracking, including reviewing new contracts and amendments, logging key contract terms and special pricing, and advising appropriate MPG or Fiserv team members of required pricing updates.
  • Ensure clients, partners, members, and participants receive timely, accurate, and relevant communications regarding network requirements and updates.
  • Provide client fee invoice pricing maintenance support, including published invoice fee pricing updates and special contractual pricing updates.
  • Support client invoicing operations, including card royalty billing, surcharge monitoring and billing, implementation fee billing, and research and response to billing-related client questions.
  • Validate and monitor the accuracy of pricing and interchange setups on MoneyPass.
Required Qualifications
  • Bachelor's degree in Business Administration, Finance, Operations Management, or a related field.
  • 5+ years of experience in business operations analysis, technical business analysis, client operations, or a similar role.
  • Strong analytical, problem-solving, and critical-thinking skills.
  • Ability to manage multiple priorities, lead operational initiatives, and drive timely resolution of business issues.
  • Strong written and verbal communication skills, with the ability to present findings and recommendations to senior management and key stakeholders.
  • Ability to work collaboratively in a team environment and build strong relationships with internal and external stakeholders.


This role will perform services for The MoneyPass Group, a company that is jointly owned by Fiserv and Bridgeport Partners. Your employment initially will be with Fiserv , and Fiserv will lease your services to The MoneyPass Group through December 31, 2026. As of January 1, 2027, employment with Fiserv will end and employment will transfer to The MoneyPass Group.

Salary Range:
$100,000.00-$135,000.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).


About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

Similar Jobs

More Jobs at Fiserv

More Information Technology Jobs

Find similar Sr. Network Operations Analyst - MoneyPass Group jobs: