Job Description/Preferred Qualifications

Key Responsibilities
Accounts Receivable Management

• Manage an assigned portfolio of customer accounts and monitor outstanding balances.
• Perform proactive collection activities through phone calls, emails, customer portals, and meetings.
• Reduce past-due balances and improve Days Sales Outstanding (DSO).
• Review aging reports and prioritize collection efforts based on risk and exposure.
• Track payment commitments and follow up to ensure timely receipt.

Customer Relationship Management

• Build and maintain professional relationships with customers' Accounts Payable and Finance teams.
• Resolve payment disputes and identify root causes of delayed payments.
• Coordinate with internal stakeholders to address invoice, pricing, tax, shipping, or contract issues impacting payment.
• Conduct customer account reviews and collection status meetings.

Cash Flow & Risk Management

• Support company cash flow objectives through timely collections.
• Escalate high-risk accounts and significant delinquency issues.
• Identify trends indicating financial distress or collection risk.
• Recommend credit holds, order blocks, or management escalation when necessary.
• Partner with Credit Analysts on customer financial reviews and risk assessments.

Dispute Resolution

• Investigate disputed invoices and coordinate resolution with:
  
  • Sales
  • Customer Service
  • Revenue Accounting
  • Order Management
  • Logistics
• Maintain detailed documentation of disputes and actions taken.
• Monitor dispute aging and ensure timely resolution.

Reporting & Analysis

• Analyze customer aging reports and collection performance metrics.
• Prepare collection forecasts and cash receipt projections.
• Provide weekly and monthly reporting on:
  
  • Past due balances
  • DSO performance
  • Collection effectiveness
  • Dispute trends
  • High-risk accounts
• Support audit requests and SOX compliance requirements.

Systems & Process Improvement

• Utilize ERP systems such as SAP S/4HANA
• Update collection notes, customer communications, and account status information.
• Participate in automation and process improvement initiatives.
• Support implementation of digital payment solutions, customer portals, and AI-enabled collections tools.

Compliance & Controls

• Ensure compliance with company policies and internal controls.
• Follow SOX-compliant collection and cash application procedures.
• Maintain accurate documentation for audit support.
• Protect confidential customer and financial information.

Preferred Qualifications:
Experience

• 2-5 years of experience in:
  
  • Accounts Receivable
  • Collections
  • Credit & Collections
  • Corporate Finance

Technical Skills

• ERP experience (SAP S/4HANA preferred).
• Proficiency in Microsoft Excel, including:
  
  • Pivot Tables
  • VLOOKUP/XLOOKUP
  • Data analysis functions
• Experience with Microsoft Office Suite.
• Understanding of financial statements and credit risk concepts.

Minimum Qualifications

• Bachelors' Degree plus 2 years' experience or Master's Degree and 0 years' experience

Base Pay Range: $60,700.00 - $103,200.00 Annually

Primary Location: USA-MI-Ann Arbor-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.