JetBlue Airways

Analyst Charter Operations SOC

JetBlue Airways • $67K — $101K *
Long Island City, NY 11101In-Person
Transportation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a relevant field or equivalent experience
  • Two years of analytical experience
  • Two years working in charter operations
  • Strong financial acumen
  • Occasional overnight travel availability
  • Must pass a pre-employment drug test
  • Legally eligible to work in the US, with no visa sponsorship offered

Responsibilities

  • Assist in training development for On-Board Charter Representatives
  • Research and coordinate offline destinations with various departments
  • Maintain and update CRAF and charter manuals
  • Implement new technology to enhance CRAF operations
  • Act as liaison with CRAF and charter partners
  • Develop operational plans with counterparts for charter operations
  • Brief senior leadership on upcoming charters

Benefits

  • Access to healthcare benefits
  • 401(k) plan with company match
  • Crewmember stock purchase plan
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Free space available travel on JetBlue
Full Job Description
Position Summary

The Analyst Charter Operations, SOC is responsible for executing all charter flights and providing support for the Civil Reserve Air Fleet (CRAF) program. The Analyst will partner with System Operations, Dispatch, Network Planning, Commercial Charter Team, and Crew Planning to determine and evaluate resources that can be used for charter flights. The Analyst will assist with and oversee each charter from contract execution to end of operation ensuring cross-departmental collaboration on utilization of resources for charter flights & CRAF operations.

Essential Responsibilities
  • Assist in the development and delivery of training programs in coordination with JetBlue University (JBU) for the On-Board Charter Representatives
  • Research and coordinate offline destinations with Ops engineering, Dispatch Support, System Operations Support, and the Director of Operations
  • Maintain and update CRAF and charter manuals
  • Assist with the integration of recent technology to improve CRAF and charter operations
  • Maintain a constant liaison with all internal and external CRAF and charter business partners
  • Partner with operational counterparts to develop a plan for CRAF and charter operations
  • Brief senior leadership and all applicable departments on upcoming charters and CRAF programs
  • Oversee logistics for each charter flight including fueling, crew hotels, ground transportation, security, and maintenance support
  • Coordinate all charter contracts with the commercial charter team and JetBlue legal dept.
  • Coordinate with the finance department all financial requirements for billing and reconciliation of each charter
  • Other duties as assigned

Minimum Experience and Qualifications
  • Bachelor's Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • Two (2) year of analytical experience
  • Two (2) year experience working with charter operations
  • Strong financial acumen
  • Available for occasional overnight travel (10%)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications
  • Three (3) years of analytical experience
  • Must be able to acquire and maintain Department of Defense (DOD) Secret Clearance
  • Knowledge of System Operations, Crew Services, Maintenance Control, and Flight Dispatch
  • Experience working in airline and charter operations
  • Experience working on Operational, Safety and Financial audits
  • Experience leading cross departmental projects
  • Managing an operating budget
  • Previous experience negotiating contracts

Crewmember Expectations
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioral standards
  • Identify safety and security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment
  • Computer and other office equipment

Work Environment
  • A flexible work schedule is required to cover the charter operation 24 hours per day, 7 days per week
  • Varying shift hours are required depending on the time of scheduled or adhoc charter operations
  • May need to adjust days off frequently on an as needed basis to support the operation
  • Airports Environment
  • Hangar or Fixed Base Operation (FBO)

Physical Effort
  • Generally, not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation
  • The base pay range for this position is between $67,000.00 and $101,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.


About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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