Alternate Locations: Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania)

Work Arrangement:

Hybrid : Employee will work 3 days a week in a Lincoln office

Relocation assistance: is not available for this opportunity.

Requisition #: 76236

The Role at a Glance

As a Business Analyst, you will support Underwriting strategy, with a focus on scaling automation and improving operational efficiency through:

• Expansion of INGESTR capabilities to enable straight-through census processing (minimal to no manual intervention)
• Evolution of the manual rater tool to support future-state underwriting needs

You will serve as a key bridge between business and technology, ensuring solutions are both technically sound and aligned to underwriting objectives. This role is ideal for someone who thrives in ambiguous, less structured environments and can drive clarity through analysis and collaboration.

What you'll be doing

• Maintains knowledge on current and emerging developments/trends (including underwriting, automation, and data processing capabilities such as INGESTR), assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions
• Identifies and recommends process improvements that significantly reduce workloads or improve quality, including automation opportunities and workflow optimization within underwriting or similar operational environments
• Consults and collaborates with key internal and/or external stakeholders to elicit more complex business issues, determine root cause(s), and capture business needs, particularly within underwriting processes and data-driven workflows
• Develops more complex business requirements, ensuring alignment to underwriting strategy, automation initiatives, and scalable solution design
• Using structured requirements process, clearly articulates, documents and validates more complex business requirements, translating business needs into actionable, technology-ready requirements for integrations, APIs, or data exchange solutions as applicable
• Collaborates with internal and/or external stakeholders to assess, select and recommend more complex solutions and/or alternative approaches that will achieve business goals, with a focus on improving efficiency, reducing manual intervention, and supporting straight-through processing
• Validates that the solution meets the business need by developing more complex acceptance criteria and plan to evaluate, ensuring solutions deliver measurable improvements in processing efficiency, automation, and scalability
• Determines and recommends the most appropriate response to identified more complex problems, issues and/or defects by assessing impact and prioritization, supporting continuous improvement and operational effectiveness in underwriting-aligned processes

What we're looking for

Must-Haves:

• 4-year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) in Computer Science, Information Systems, Information Technology, or a related field
• 3-5+ years of Business Analysis experience that directly aligns with the responsibilities of this role
• Demonstrated experience working between business and technology teams to translate requirements into scalable solutions
• Ability to operate effectively in less structured environments, driving clarity, requirements, and outcomes
• Ability to travel up to 10%

Nice-to-Haves:

• Familiarity with Agile frameworks and/or tools such as JIRA
• Underwriting domain experience, preferably within Group Benefits or insurance environments
• Experience working with integrations, APIs, or data exchange frameworks
• Familiarity with automation initiatives and workflow optimization, particularly within underwriting or similar operational environments

Application Deadline

Applications for this position will be accepted through August 1, 2026 subject to earlier closure due to applicant volume.

What's in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

The pay range for this position is $72,900 - $131,600 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.