Time Type:Regular
Job Description :Role OverviewAs a Data Analyst in our Business Intelligence & Analytics team, you will bridge the gap between complex telecom data and strategic execution. Embedded in an agile environment, you will work across our core domains (Executive Metrics & Revenue, Sales & Marketing, or Operations) to support our growing base of 1.5M+ customers across Canada and the US.
Your mandate goes beyond traditional reporting. You will not only empower internal stakeholders with robust dashboards and deep-dive analyses but also
pioneer the next generation of self-service analytics by developing and integrating Agentic AI tools (e.g., AI data assistants, automated insight agents) into our data ecosystem.
Key Responsibilities1. Advanced Analytics & Solution Delivery- Translate Data into Value: Act as a trusted data advisor to internal squads, answering complex business questions regarding subscriber growth, churn, revenue assurance, and operational efficiency.
- Modern Deliverables: Support internal customers by delivering outcomes through four primary channels:
- Reports & Decks: High-impact, strategic deep-dives and executive summaries.
- Interactive Tools: Traditional, robust dashboards that monitor health and performance.
- Governed Self-Service Data: Design and provision certified, highly optimized, and well-documented datasets. This enables data-savvy power users across marketing and operations to safely build their own ad-hoc analyses without risking data integrity.
- Agentic AI Solutions: Innovative AI-driven assistants or automated workflows that allow stakeholders to converse with data and fetch immediate insights.
- Telecom Insights: Analyze heavy data workloads related to ARPU (Average Revenue Per User), CAC (Customer Acquisition Cost), LTV, network utilization, and cross-border market dynamics (Quebec/Ontario vs. US).
2. AI & Data Product Innovation- Agentic AI Integration: Design, test, and deploy AI agents and LLM-powered tools that interface with our data layer to automate routine queries and democratize data access.
- Modern BI Modeling: Build and optimize scalable data models specifically structured to feed both visual dashboards (Tableau) and AI/LLM interfaces.
3. Technical Execution & Agile Collaboration- Cloud Data Warehousing: Write complex, highly optimized SQL queries in Google BigQuery to extract, transform, and analyze massive telecom datasets.
- Data Visualization: Design and maintain intuitive, high-performance dashboards in Tableau.
- Agile Methodology: Actively participate in cross-functional marketing or operational squads (sprints, stand-ups, grooming) under the guidance of BI Chapter Leads.
Qualifications & SkillsTechnical Toolkit- SQL Mastery: Advanced proficiency in Google BigQuery (or similar cloud data warehouses) handling massive data volumes.
- Data Visualization: Strong portfolio of building actionable dashboards in Tableau.
- AI & Automation (The Frontier): Familiarity with prompt engineering, LLM APIs, or framework development (e.g., LangChain, custom AI agents) to build data-querying bots. Python skills are a major asset.
- Data Modeling: Solid understanding of star schemas, data warehousing concepts, and preparing data for consumption by both humans and AI models.
Experience & Soft Skills- Experience: 3-5+ years in a Data Analytics, Business Intelligence, or Data Product role. Experience in Telecom or subscription-based industries is highly preferred.
- Agile Mindset: Proven experience working inside agile squads and managing a backlog of analytical requests.
- Consultative Approach: Exceptional communication skills with the ability to translate technical data jargon into clear business recommendations for North American stakeholders.
- Language: Bilingualism (English and French) is a strong asset due to our market presence in Quebec, Ontario and USA.
What We Offer- The opportunity to shape the future of AI-driven analytics in the telecom sector.
- A collaborative, mature agile environment with clear mentorship from dedicated Chapter Leads.
- A modern tech stack (BigQuery, Tableau, GenAI tools) with the scale of 1.5 million customers to analyze.
Location :Burlington, ON
Company :Cogeco Connexion Inc
