JetBlue Airways

Analyst Benefits Customer Service

JetBlue Airways • $62K — $101K *
Long Island City, NY 11101In-Person
Healthcare
Less than 5 years of experience
Yesterday
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business Management, Human Resources, or related field, or equivalent experience;
  • At least one year of analytical experience in data consolidation, programming;
  • Prior experience with HRIS systems;
  • Proficient with Microsoft Office, especially Excel;
  • Excellent communication and analytical skills;
  • Willingness to travel occasionally (10%);
  • Must pass a pre-employment drug test and be legally eligible to work in the US.

Responsibilities

  • Support all aspects of benefits programs and customer service;
  • Conduct monthly trend evaluations and provide insights to the benefits team;
  • Act as a trusted advisor, educating internal customers about benefit design;
  • Resolve concerns regarding plan benefits and establish rapport with stakeholders;
  • Identify and recommend efficiency opportunities;
  • Prepare ad hoc reports and analyses;
  • Collaborate with cross-functional teams for a seamless customer experience.

Benefits

  • Access to healthcare benefits;
  • 401(k) plan with company match;
  • Crewmember stock purchase plan;
  • Short-term and long-term disability coverage;
  • Basic life insurance;
  • Free space-available travel on JetBlue.
Full Job Description
Analyst, Benefits Customer Service

Position Summary:

The Analyst, Benefits Customer Service, is responsible for supporting all aspects of benefits programs. They work closely with the Senior Analyst, Benefits Customer Service, using dashboards and reporting metrics to ensure excellent internal and external customer service. The Analyst conducts monthly trend evaluations across different areas and provides efficiency explanations to the benefits team.

The Analyst also serves as the primary point of contact for overall Business Partner Management and acts as a liaison between teams for data. This position also leads crewmember interactions related to, but not limited to, benefit plans, direct bill, qualified life events, the Affordable Care Act (ACA), and COBRA, requiring a can-do attitude aimed at positive outcomes. The role requires a foundational understanding of leaves and other benefit programs, as well as compliance with all governmental regulations, including disability, federal, state, and city leave ordinances.

Essential Responsibilities:
  • Ability to understand comprehensive analysis, including claims, financials, and customer service productivity
  • Acts as a trusted advisor and educator, with an in-depth understanding and strong communication skills regarding benefit design packages for internal customers
  • Interprets plan benefits, resolves concerns and enrollment issues, and establishes rapport
  • Interacts with internal and external customers verbally and in writing to ensure appropriate satisfaction is achieved
  • Identify and recommend efficiency opportunities and initiatives
  • Prepares ad hoc reports and analyses, including data contribution and spreadsheet preparation
  • Work closely with Senior Analysts to develop trend models and update assumptions
  • Collaborate with cross-functional teams to ensure a seamless customer experience
  • Participate in bi-weekly reporting meetings on efficiencies between the internal Customer Service team and external Business Partner meetings
  • Data gathering and analysis for workgroups in leave management, health & welfare, and retirement
  • Navigate applicable Business Partners systems' portals to support inquiries and processes
  • Conduct regular internal audits to ensure compliance across all regulatory areas
  • Develop defined and measurable metrics of success for the Business Partners network
  • Provide support for open enrollment and other benefits-related events
  • Other duties as assigned

Minimum Experience and Qualifications:
  • Bachelor's Degree in Business Management, Human Resources, or related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
  • One (1) year of analytical experience in data consolidation, programming
  • Prior experience with HRIS systems
  • Proficient with the Microsoft Office suite and extensive Excel experience
  • Excellent communication and analytical skills
  • Available for occasional overnight travel (10%)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications:
  • Two (2) years of analytical experience in data consolidation, programming
  • Experience working directly with benefits
  • Experience in successful resolution of high-level/sensitive customer service issues preferred
  • Certified Employee Benefit Specialist (CEBS) or Professional in Human Resources (PHR) certification

Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work and travel flexible hours and be available to respond on short notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioral standards
  • Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary, including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:
  • Computer and other office equipment

Work Environment:
  • Traditional office environment
  • Present for core hours but may increase based on fluctuating workload demands

Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)

Compensation:
  • The base pay range for this position is between $62,000.00 and $101,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

#LI-Hybrid

About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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