Job SummaryResponsible for developing high impact improvement plans and managing reports that impact the customers' experience and improve business results. Utilizes forecasts to measure accuracy by interval, daily, monthly measures, and headcount expense. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.
Job DescriptionCore Responsibilities:- Supports and assists Enterprise Service Assurance and Service Delivery teams in the identification, prioritization, planning development, coordination, support, and execution of high impact (immediate and long-term) improvement plans for effective and sustainable cost savings.
- Partners effectively with cross-functional stakeholders to drive alignment and outcomes.
- Researches and analyzes diversified data to draw valid conclusions. Pressure-tests assumptions and applies creative, out-of-the-box thinking.
- Analyzes data using web tools and other Company software and prepares recommendations and reports to drive high-impact process improvement efforts.
- Thinks in end-to-end service ecosystems and understands dependencies.
- Performs complex modeling to support forecasting, performance, and optimization. Designs solutions that are adaptable and can tell a story.
- Leads regular senior-level reviews of workforce models, assumptions and performance drivers. Confidently presents results of analysis and recommendations.
- Demonstrates mastery of workforce planning analysis. Independently leads highly complex, in-depth analytical projects with minimal supervision.
- Acts as a subject matter expert for other team members, helping to foster growth and understanding within the team.
- Owns the execution of specialized tasks, including but not limited to producing the weekly service level outlook and partner workforce management overviews.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and
- weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
SkillsAnalytical Thinking, Communication, Workforce Planning
CompensationThis job can be performed in Colorado, and Illinois with a Pay Range of $72,147.16 - $113,374.11
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
EducationBachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience7-10 Years
