As the exclusive outbound sales arm for the University, the ticket sales and service team manages many of the sales efforts for the Athletic Department. As a member of the team, we provide fans, partners, businesses, and constituents of the University with access to all opportunities to engage through ticket sales, and where applicable, development, premium seating, facility tours, and other revenue opportunities. This process ultimately provides experiences to grow involvement and revenue generation across the board while integrating fully within the department and the community.
Learfield Amplify is actively seeking a Ticket Sales and Service Manager. Our highly valued Managers are a critical piece of our puzzle! Without their contributions, the property could not deliver on its commitments. The goal is to facilitate the school’s outreach and revenue generation to maximize and help the University grow in attendance and revenue. If you enjoy working in a fast-paced, dynamic team environment and have prior ticket sales experience, we want to meet you!
Responsibilities:
Generate revenue through outbound and inbound ticket sales efforts including season tickets, group sales, premium seating, hospitality packages, and special event experiences.
Support Director of Sales in the recruiting, hiring and professional development of Ticket sales and service staff.
Provide ongoing training, coaching and monitor sales pacing, prepare accurate sales reports.
Collaborate and support marketing and creative teams to develop and execute innovative ticket sales campaigns, promotional initiatives, and fan engagement strategies designed to increase attendance and revenue.
Work closely with athletic department leadership, marketing teams, and external partners to align revenue generation initiatives with organizational goals.
Develop and maintain strong relationships with fans, alumni, corporate partners, and community organizations to increase customer retention and long-term engagement.
Assist in the development and implementation of annual revenue generation plans, sales goals, and retention strategies in collaboration with senior leadership.
Effectively manage various group assets / experiences in order to maximize revenue at all home games
Prepare timely and accurate sales reports that monitor the progress of the ticket sales and service team both individually and collectively and ensures that we maintain proper sales pacing to meet the goals set forth
Work with members of senior management team to manage relationships with outside vendors and corporate partners related to the sale of group tickets and party suite rentals
Work closely with university athletic department marketing staff on ticket sales promotions as it relates to driving revenue and execute e-mail and digital marketing campaigns
Work closely with national Data Analytics team on CRM / Database initiatives including data collection, analytics and marketing directly related to generating incremental revenue
Minimum Qualifications:
2+ years of experience working in sales with collegiate and/or professional sports team
Superior communication skills, collaborative with strong leadership and interpersonal skills
Results oriented leader with proven ability to motivate people and maximize revenue production
Proven track record in revenue generation
Must be enthusiastic, creative and able to think both strategically and tactically
Ability to work in a dynamic, high paced environment
Creative thinker with the ability to develop innovative marketing and promotional ideas that drive fan engagement and attendance.
Highest level of personal and professional integrity and ethics
Strong customer service skills
Demonstrated proficiency in Microsoft Office Suite
Experience working with Paciolan or Ticketmaster/Archtics ticketing systems preferred
Experience working with CRM systems such as ACT, Salesforce.com, SSB, Microsoft CRM, Conquer, Outreach etc
Willingness and ability to work long hours, including holidays and weekends as required
Preferred Qualifications:
The national base pay for this position is$80,168.40. Please note that this is a good faith estimate for the position at the time of posting. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation based on individual and company performance. Placement on the range may vary based on factors including but not limited to job-related knowledge, skills, and experience, and geographic location. The pay rate will comply with all minimum federal, state, and local wage/salary requirements.
Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.
