Job Title(s): AMI Operations Specialist 2, 3, and Senior

Location: Merrillville, IN

Hybrid Schedule: Onsite Tuesday - Thursday

Job Summary

NiSource is seeking an AMI Operations Specialist to support the performance, reliability, and optimization of Advanced Metering Infrastructure (AMI) systems. This role is responsible for monitoring AMI network and meter performance, analyzing system data, resolving operational issues, supporting system enhancements, and collaborating with cross-functional teams to ensure accurate and reliable meter communications and customer operations.

**This position may be filled at the Specialist II, Specialist III, or Senior Specialist level based on the selected candidate's experience and qualifications.

Key Responsibilities

• Monitor and analyze AMI system performance, network communications, meter read delivery, and key performance indicators (KPIs).

• Investigate and resolve AMI alerts, alarms, no-read conditions, data exceptions, and communication issues.

• Support software, firmware, and system upgrades, including testing and validation activities.

• Partner with field operations, customer service, billing, outage management, and other stakeholders to identify and resolve operational issues.

• Monitor and analyze system reports, device performance, GIS data, and equipment trends to improve operational effectiveness

• Utilize reporting and analytics tools to identify trends and recommend process improvements.

• Coordinate issue escalation and support the resolution of meter, network, and communication-related concerns.

Minimum Qualifications

AMI Operations Specialist 2:

• Bachelor's degree in Engineering Technology, Information Systems, Computer Science, or related field, or equivalent experience.

• 2+ years of experience in utility operations, customer operations, information technology, metering, or a related field.

• Strong analytical, problem-solving, communication, and organizational skills.
• Salary range: $82,200.00 - 123,200.00 USD Annual

AMI Operations Specialist 3:

• Bachelor's degree in Engineering Technology, Information Systems, Computer Science, or related field, or equivalent experience.

• 4+ years of experience in utility operations, customer operations, information technology, metering, or a related field.

• Demonstrated ability to troubleshoot complex operational issues and provide technical guidance.
• Salary range: $96,600.00 - 144,900.00 USD Annual

AMI Operations Specialist Senior:

• Bachelor's degree in Engineering Technology, Information Systems, Computer Science, or related field, or equivalent experience.

• 7+ years of experience in utility operations, customer operations, information technology, metering, or a related field.

• Recognized technical expertise in AMI operations and the ability to lead complex initiatives and cross-functional problem solving.
• Salary range: $113,500.00 - 170,300.00 USD Annual

Preferred Qualifications

• Experience with Advanced Metering Infrastructure (AMI) systems.

• Experience with utility meter-to-cash processes and customer operations.

• Knowledge of RF, cellular, fiber, or other communications network technologies.

• Experience with data analytics and reporting tools such as Power BI, Tableau, SQL, or similar platforms.

• Experience working with utility customer information systems (CIS).

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

As a public utility, NiSource provides essential services to customers 24/7. Emergency needs can arise at various times throughout the year, including during storm season. Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.

Work Authorization

Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.

Workplace Connection
We value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners.

We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part in creating a positive work environment.

Veteran Hiring & Inclusion

NiSource is proud to support veterans, transitioning service members, and military spouses. We value the leadership, teamwork, and mission-focused experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for professional growth and development.

Salary Range*:
$113,500.00 - $170,300.00

*The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Posting Start Date:
2026-08-07

Posting End Date (if applicable):
2026-08-22Please note that the job posting will close on the day before the posting end date.