52054 - Mississauga - Regular

Hiring salary range: $3,610.06 - $5,157.24 / Bi-weekly

General Accountabilities:

• Maintain facility software; such as LAN/WAN facilities software, firmware and other AMI and telecom enabled applications by applying corrections, generating new versions, adjusting parameters and making modifications in order to improve performance and simplify use.
• Assist in the evaluation of new or revised AMI network products hardware and software. Assist in the performance of studies to determine applicability and adaptability of network hardware products and software packages.
• Install new vendor supplied network hardware and software solutions. Select parameters, generate, test and implement.
• Design and write software programs to meet specific requirements including configuration, programming, testing, documenting and implementation.
• Work with clients across the Corporation to discuss AMI network requirements and new hardware or software facilities.
• Work with telecom carriers and vendors of AMI network products and services regarding the installation hardware, software and the resolution of problems.
• Evaluate the effectiveness of designated portions of the AMI network facilities. Assist in studies relating to AMI network services hardware or software requirements, efficiency and reliability. Recommend changes to improve system effectiveness. Notify Supervisor of potential or existing problem areas.
• Work with internal and external customers regarding details on customer service issues and inquiries including the commissioning of meter and network devices and commencement of meter data collection. Respond effectively to inquiries associated with planned or unplanned AMI system disruptions to eliminate billing errors and customer complaints. Operate a variety of meter data head end software applications to process and monitor meter and AMI network device error reports. Clarify problem areas with supervisory, as appropriate. Perform printing, receipting, filing, updating and submissions of meter and AMI network device error reports, as required.
• Assist in the resolution of meter and AMI network device trouble reports using established procedures, practices and operational tools.
• Test and verify the end to end communication paths for data errors using the tools of the AMI network component and the head-ends systems prior to commissioning of meter installations and commencement of meter data collection.
• Maintain current knowledge of specific areas voice, video, LAN/WAN wired/wireless computer/network technologies associated with new or revised equipment vendor products, procedures or applications that may be available. Assist in the preparation of recommendations for changes to AMI network products and services.
• Perform other duties as required.

Essential Knowledge, Experience and Qualifications:

• Requires knowledge of Advanced Metering Control Computer (AMCC) systems, methods and systems analysis and LAN/WAN, voice video and transmission technologies. Requires knowledge of computer programming concepts to design and write software programs to meet customer telecom solutions.
• Requires a good knowledge of English to communicate effectively with others and prepare various reports.
• Requires experience with the meter data collection, validation, estimating and editing of meter data and AMI, Advanced Meter Control Computer (AMCC) systems and requirements associated with Measurement Canada. Requires experience to be familiar with the Hydro One network infrastructure.
• This knowledge is considered to be normally acquired either through the successful completion of a four-year university degree in an appropriate field or by having an equivalent level of education.

We are honoured to be recognized by Forbes in its list of Canada's Best Employers for 2026.

Deadline: September 22, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

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We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.