Apple

Americas Reseller Operations-Business Analyst Manager

Apple$120K — $150K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in supply chain, operations, demand planning, or sales operations
  • Extensive experience in reporting and data analysis with complex datasets
  • Proven skills in building data-driven models and translating insights
  • Strong executive presence to influence decisions at all organizational levels
  • Excellent communicator with the ability to simplify complex concepts
  • Bachelor's degree in a relevant field
  • 2+ years in team management (preferred)

Responsibilities

  • Lead a team of business analysts focused on reseller channel metrics and partner insights
  • Guide the team in developing actionable insights to influence business decisions
  • Develop team capabilities in modern analytics including AI/ML
  • Drive alignment discussions with cross-functional partners
  • Aggregate key insights to optimize sell-through
  • Identify and lead improvement opportunities in processes and automation
  • Serve as a liaison between business operations and technology teams

Benefits

  • Innovative work culture fostering operational excellence
  • Engagement with cutting-edge technologies including AI and ML
  • Collaborative environment across diverse cross-functional teams
  • Opportunity to shape analytics infrastructure for better decision-making
  • Professional growth through developing team capabilities and methodologies
Full Job Description
Premier operational excellence is a cornerstone of Apple's ability to consistently surprise and delight our customers. The Americas Reseller Operations team is seeking a Business Analyst Manager who combines deep business acumen with strong analytical fluency. In this role you will lead a team of analysts while remaining hands-on with the work - translating complex channel dynamics into insights that drive decisions at the highest levels of the organization. You'll serve as a critical bridge between RO business operations and cross-functional technical teams, ensuring that the tools, data, and systems that power Reseller Operations continue to evolve alongside the business. This role balances driving today's operational excellence with shaping tomorrow's capabilities, including contributing to the long-term vision for analytics infrastructure, AI/ML applications, and channel health visibility. Description Team Leadership: • Lead a team of business analysts focused on reseller channel metrics, demand actualization, and partner insights across the Americas region • Guide the team in building models, analyzing data, and developing actionable insights that influence business decisions • Develop team capabilities in modern analytics approaches including AI/ML applications, generative AI, and advanced forecasting methodologies • Become an authority on supply chain KPIs and channel complexities to optimize Reseller Operations Operational Excellence: • Drive critical run-the-business alignment discussions with cross-functional partners including SDM, WWRO, CSAM, and Logistics • Aggregate key channel insights across the Americas region and influence business decisions to optimize sell-through • Identify and lead process, system, and automation improvement opportunities within Reseller Operations Technology & Innovation: • Serve as the primary liaison between RO and cross-functional technology and data teams, translating business requirements into specifications that technical partners can execute against • Identify opportunities where emerging technologies - particularly AI/ML, generative AI, and advanced forecasting - could meaningfully improve RO operations and build the business case for adoption Minimum Qualifications 5+ years of relevant experience in supply chain, operations, demand planning, or sales operations Extensive experience in reporting, data analysis, and working with large, complex datasets from multiple sources Proven ability to build data-driven models and translate quantitative insights into executive-ready narratives Strong executive presence with demonstrated ability to influence decisions at all levels of an organization Excellent written and verbal communication skills with the ability to articulate complex concepts clearly and concisely Bachelor's degree in a relevant field Preferred Qualifications 2+ years of team management experience Experience leading analytics teams through technology or methodology transitions Familiarity with AI/ML concepts, generative AI applications, and their potential use cases in supply chain and channel operations Experience with advanced analytics and business intelligence platforms (e.g., Tableau, ThoughtSpot) and comfort working across large, multi-source datasets Experience driving large-scale, cross-functional programs with measurable outcomes Demonstrated ability to serve as a bridge between business operations and technical or engineering teams Six Sigma, BPI, or similar process improvement experience Background in reseller, telco, or carrier channel operations highly regarded MBA or advanced degree preferred

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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