Amazon

AMER DC Delivery Operations Program Manager , Infrastructure

Amazon$82K — $129K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of program or project management experience
  • 4+ years in defining and implementing process improvement initiatives using data and metrics
  • Experience using data and metrics to drive improvements
  • Cross-functional experience with tech and non-tech teams
  • Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL
  • Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or a related field

Responsibilities

  • Create clear funding request narratives to support capacity delivery
  • Drive effective collaboration among cross-functional teams to develop business reports
  • Maintain funding request progress tracker for alignment with leadership timelines
  • Monitor key metrics for program performance evaluation
  • Develop process improvement ideas to enhance manual processes
  • Collaborate with stakeholders to represent the program needs effectively
  • Communicate project status with clear summaries for leadership

Benefits

  • Comprehensive health insurance coverage including medical, dental, and vision
  • 401(k) matching
  • Paid time off and parental leave
  • Mental health support and employee assistance programs
  • Flexible spending accounts and adoption reimbursement coverage
Full Job Description
We are seeking an experienced Program Manager to work alongside a talented team of Technical Infrastructure Program Managers, Business Development executives, Construction Program managers and Energy PMs to help us deliver Data Center Capacity for our customers worldwide. The role will involve working in a fast paced environment and you will be leading programs to drive operational excellence and process improvements across a number of cross functional projects.

If you love being at the forefront of industry growth and development, applying your analytical skills to derive insights and come up with solutions, then this is the right role for you. This is a role offering an opportunity work cross-functionally and across multiple regions. You will have the opportunity to build new programs ground up and scale existing programs/ initiatives.

The Program Manager will:

- Create funding request narratives to provide concise, clear, and consistent details describing how requested funding supports customers by delivering needed capacity.

- Drive effective teamwork, communication, collaboration across multiple disparate groups with competing priorities to assemble business reports and capacity delivery funding requests.

- Maintain funding request progress tracker to ensure requests' timing aligns with leadership review timelines, allows for capacity delivery on time to support customer needs, and provides partner teams data to resource plan to support the funding request assembly process.

- Determine and monitor key metrics to measure and evaluate program performance

- Develop process improvement ideas to drive improvements to the manual parts of the process under your control and recommend solutions to other teams for improvements to the overall process.

- Collaborate with technical program managers and demand/supply planners on the team in order to competently represent the team to other stakeholder groups.

- Own project status communication consistently providing clear and concise summaries for the team's funding requests to leadership.

- Have a good working relationship with finance, build teams, sourcing partners, supply and demand teams, and other teams as needed. Recognize discordant views and lead constructive dialogue to resolve them.

- Proactively mitigate risks to delivering capacity by following through on funding request approvals throughout the process.

About the team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

BASIC QUALIFICATIONS

- 4+ years of program or project management experience

- 4+ years of defining and implementing process improvement initiatives using data and metrics experience

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field

PREFERRED QUALIFICATIONS

- 4+ years of driving process improvements experience

- 4+ years of driving end to end delivery, and communicating results to senior leadership experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
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